3 Memory Care Communities in Norcross, Georgia

advocate daughter

I only had my mom in The Landings at Norcross for 2 months. There were many issues with this community but the most serious was the emergency call light. Either it was broken, rung to a different room, caregivers did not respond to it or lack/delayed of response (as long as 1.15 hrs). I even saw a med-tech taking a nap (she claims she was on her break) at the front desk without passing off the beeper to another co-worker! As you know, these emergency alarms are a resident\'s lifeline. If there is anything else in the room that needs to work, it is the emergency chord. I was patient with the onsite Executive Director and her staff before filing a complaint with Bridge Senior Living, the management company, and started working with the Gwinnett County Ombudsman. They were somewhat responsive until I took my mother back to the facility for 5 hours to get her vaccine after having her out for a month due to the high number of Covid cases in the facility. She pulled the emergency chord twice in that amount of time and it took 25 minutes each time for a caregiver to respond. That day she was supposed to be closely monitored for interactions due to the Covid shot. After that... I filed a complaint with the Georgia Department of Community Health (HFR) as my last resort thinking if they got involved, the issue would be fixed. Coincidently, a few days after I heard that the HFR Compliance Specialist called the Executive Director, I was given a 30 Day Notice because The Landings was not able to meet my needs....not my mother\'s needs (the resident) but my needs. The Executive Director verbally gave me the 30 Day Notice, never written documentation. I have since moved my mother out of the facility, but the State said they were required to provide me with written documentation which I have still yet to receive despite asking senior management. This company is full of unkept promises who would rather kick out a resident versus fix the problem which would be to upgrade their call light system (it is so antiquated) but more simply & importantly, train their staff to respond to it in a timely manner.

Beverly

Village Park at Spalding is a beautiful community with a lot of activities. My husband even said he was ready to move in because they had villas, condos and upscale restaurants, and so on. But with that comes double the price of the place where my mother-in-law is now. There's so much going on that we're worried that it might be overwhelming for her. For an independent living or slightly assisted living place, it's absolutely fabulous, but it's definitely not for someone with memory issues. It's fairly new and top notch, and the apartments were a little bit larger than the others we went to. They had a swimming pool and a lot of amenities. For what you get, the price is comparable to the other newer senior places.

Mich Sea

I was "WOW'ed" upon walking in the front door. The staff was very welcoming and friendly, the residents seemed happy, and I felt very comfortable there. I would highly recommend this community for your loved one!

#1 Son

Really appreciate all the staff has done to care for my mom. She has been there since they first opened and is so happy there. She loves the other residents and the staff.

Happy Resident

We love to be here. Food was a concern for about a month, but is great now. Care is superb and the building is beautiful! Love the staff!