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Brookdale Farmers Branch was OK. The dining area was fine. However, I wasn't too impressed. My father has vascular dementia, and it didn't seem to be a good fit for him. It didn't feel warm or caring. I only talked to one person, and he was pleasant, but, overall, there was a feeling of distance.
My mother went to Brookdale Farmers Branch and so far, we're satisfied and pleased with their service. Everything's very clean and there are no smells. It seems to be a nice place. The staff is nice and caring. The food, for the most part, needs improvement. They have plenty of activities.
Brookdale Farmers Branch is a beautiful and well decorated facility. This facility is a bit smaller than some of the previous ones I've visited. That's a good thing to me, because when places are smaller it makes people close and more family like. Everyone here seemed to be interacting very well. The staff is nice, informative, and passionate about what they do. They made sure every question of mine was answered. I left there with no worries. What's unique about this facility is that they have barber/beauty shop inside. This is very convenient for the residents.
When touring Brookdale Farmers Branch first impression of the outside was excellent. The grounds well maintained and the families coming and going appeared happy. The inside is clean without odor. The staff associate who was the greeter was rude and appeared inexperienced. The person who gave the tour was nice but lacked the basic experience in answering my questions. The resident's were happy and excited about taking part in activities and outings. The activities director was motivated and had answers to my question. The calendar was stimulating and appropriate for the residents. The menu was average and the staff was supportive in the dinning room. The care team had a few challenges according to a few residents who were happy but very vocal.
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