Assisted Living Community in Hamilton County, Ohio

Carol

Mom was treated well. The workers that actually care for patients were great. Getting any refund of money due to the account/former patient is awful and bureaucratic. this rating is strictly based on finances.

unsatisfied

This not a well run place. it looks good and the marketing person is good and helpful. some of the staff really care and try but they can't do what they are capable of doing because the business side is so poorly ran . They had a buyout during my family members stay and I hoped the billing and management side would get better, but it didnt. They said they would do something or call you back and they didnt. They kept getting the bill incorrect, charges were not made per the contract and would not help me resolve it when I tried multiple times. They are difficult to Communicate with. It really wasn't worth the hassle and constant worry if the couldn't manage the place good enough then what kind of care were they giving my loved one. I am usually not someone to complain but the place was not good at all and I would not recommended them !

Whitney Klein

If you are looking for a clean and safe place for your loved ones to recover, I highly recommend Majestic Care. My dad had a severe heart attack and was in the hospital for 7 weeks. We had to choose a rehab facility for him to go to before coming home. The first thing I noticed was how clean it was. It is being remodeled so everything is crisp and new. The second thing was the staff. They were so friendly. From Jan who greeted us at the front door daily to the nursing staff to the physical and occupational therapists. I know that people can have terrible experiences at places like this but I have nothing but praise for how well they took care of my dad and how kind and accommodating they were to the residents. Thanks to everyone at Majestic Care for the hard work you do! My dad is home now and doing great.

Concerned daughter

My father WAS a resident at the Westfield facility for the past few years and due to disease process with his Alzheimer’s diagnosis he was moved into the memory care unit. Food was good, activities were wonderful, area was clean but Incontinent hygiene was horrible. He was doubled diapered for staff convenience and sometimes not checked for hours! Falls went unreported and at times we would find bruises and skin tears only to be treated when we brought it to their attention. And when our concerns were reported we were told only what we wanted to hear and nothing would be done until we became extremely upset and loud. And only then would we see a minimal amount of effort to resolve issues. That is when we decided to remove our father from this facility for his safety.

Melinda

Brookdale Carmel was a really nice facility. We liked the fact that the memory care residents were in a small community with many communities circled around a communal-living area and kitchenette. It seemed to be clean, and people seemed to have the ability to roam around at will. They were not confined to their own unit. They just could not go outside obviously. It was a friendly place and I liked the set up of the different communities. The only drawback was it doesn't take Medicaid; it only takes private pay. It does seem like a really nice place though.

Patti

My father is at Brookdale Springdale. I don't think he is pleased with being there, but the director and the sales person were very helpful in calling before we moved him in there. He has a private studio room and the place is pretty clean and kept up. I'm not certain what type of diet he is on, but he is not as hungry as he used to be.

Paul

East Ridge Residence is within our budget, and my mom just enjoys being there and meeting the people around there. They've been very good with her. The cleanliness is good, they take care of the premises very well, and they provide her meals as needed. They're very helpful in what they do there. She's really enjoying the food. In terms of appearance, it's not the Taj Mahal, but it's nice. They keep them busy. They enjoy doing crossword puzzles and scavenger hunts. Sometimes someone plays piano, and they can sing along.

Judith

My husband will be moving into Brookdale Springdale tomorrow. I was going by price, and I don't know yet if I got a good price or not after I wrote the check. It's a smaller place, which I like, because I thought maybe the care would be a lot better there instead of at a larger place. He really needs skilled nursing, but I can't afford it. I went out there on Saturday, and you still can't get into a whole lot of the place because of COVID. The facility looked nice, too. We just got a studio for him, but that's all I can afford at this point. The director met us, and he was very nice and very accommodating. The salesperson was Debra, and she's nice also.

Kerri

I visited Creekside at Shallowford. It was a little bit more of independent than my dad could have. We would have had to hire outside nurses and everything. I liked the part where the family could come and go, because he would have to be in an apartment on his own, and I really like one of the rooms that we looked at. I really liked it. The man, Michael, was really nice and he explained the facility to me. He has followed up and checked on my dad as well. I liked this one room that was on the second floor. It had a view of the outside and had a little porch he could go out on if he wanted. It looked like they had a lot of good activities that the people could participate in. It was pretty ideal. I liked the location, too. It was like back, past the main road, and it was kind of back in a near wooded area. It had a pretty view. The staff that I met was friendly. Everything seemed good. It was fairly new and updated. They also provided rides to different places for the people that rented there.