Continuing Care Community in Hamilton County, Ohio

Carol

Mom was treated well. The workers that actually care for patients were great. Getting any refund of money due to the account/former patient is awful and bureaucratic. this rating is strictly based on finances.

unsatisfied

This not a well run place. it looks good and the marketing person is good and helpful. some of the staff really care and try but they can't do what they are capable of doing because the business side is so poorly ran . They had a buyout during my family members stay and I hoped the billing and management side would get better, but it didnt. They said they would do something or call you back and they didnt. They kept getting the bill incorrect, charges were not made per the contract and would not help me resolve it when I tried multiple times. They are difficult to Communicate with. It really wasn't worth the hassle and constant worry if the couldn't manage the place good enough then what kind of care were they giving my loved one. I am usually not someone to complain but the place was not good at all and I would not recommended them !

Whitney Klein

If you are looking for a clean and safe place for your loved ones to recover, I highly recommend Majestic Care. My dad had a severe heart attack and was in the hospital for 7 weeks. We had to choose a rehab facility for him to go to before coming home. The first thing I noticed was how clean it was. It is being remodeled so everything is crisp and new. The second thing was the staff. They were so friendly. From Jan who greeted us at the front door daily to the nursing staff to the physical and occupational therapists. I know that people can have terrible experiences at places like this but I have nothing but praise for how well they took care of my dad and how kind and accommodating they were to the residents. Thanks to everyone at Majestic Care for the hard work you do! My dad is home now and doing great.

Concerned daughter

My father WAS a resident at the Westfield facility for the past few years and due to disease process with his Alzheimer’s diagnosis he was moved into the memory care unit. Food was good, activities were wonderful, area was clean but Incontinent hygiene was horrible. He was doubled diapered for staff convenience and sometimes not checked for hours! Falls went unreported and at times we would find bruises and skin tears only to be treated when we brought it to their attention. And when our concerns were reported we were told only what we wanted to hear and nothing would be done until we became extremely upset and loud. And only then would we see a minimal amount of effort to resolve issues. That is when we decided to remove our father from this facility for his safety.

Melinda

Brookdale Carmel was a really nice facility. We liked the fact that the memory care residents were in a small community with many communities circled around a communal-living area and kitchenette. It seemed to be clean, and people seemed to have the ability to roam around at will. They were not confined to their own unit. They just could not go outside obviously. It was a friendly place and I liked the set up of the different communities. The only drawback was it doesn't take Medicaid; it only takes private pay. It does seem like a really nice place though.