La Casa Verde

Andrea M

I would not recommend La Casa Verde in Walnut Creek based on my family’s experience. My grandfather stayed there for about two weeks, and the owner—who is also one of the caregivers—was extremely rude and unprofessional when I tried to ask questions about his care. As a family member advocating for my grandfather, I expected basic communication and compassion, but instead I was met with hostility. During one visit, I noticed a scratch on my grandfather. When I asked about it, the owner said she didn’t know how it happened. My grandfather told me that she had been rough with him. While I cannot say the scratch was intentional, it was concerning that it had not been properly addressed or communicated to me. The overall experience made me feel that my grandfather was not being treated with the level of care, patience, and respect that elderly residents deserve. Because of these issues, we removed him from the facility after only two weeks. Families place a lot of trust in caregivers when they leave loved ones in their care. Unfortunately, our experience here did not meet those expectations.