Memory Care Community in King County, Washington

Patti lafleur

We had a beautiful experience at the Vineyard of Covington and Jason was incredible…but as soon as my Aunt moved to Cottages our experience became a 0. In fact, I just received a text from the nurse asking me to call her back to talk about my aunts eating EVEN THOUGH MY AUNT PASSED 2 days ago AND I was there and have already cleaned out her room. When I was there after she passed NOT ONE MEMBER OF THE CARE TEAM APOLOGIZED for our loss or even talked to me about it. This place is literally 8000+ for literally no empathy or understanding. My heart hurts after this experience and I would NEVER put another loved one in this space

BeachGirl

This is a warm and inviting community that became my Mother's home and she was welcomed from the first day, making new friends with the residents and the staff always friendly and helpful. All of the activities were inviting and inclusive for all to participate including Bingo, Poker, entertainment and field trips. The food is delicious and each meal there are several options available. I am also happy that as the residents age or need any assistance the staff has relationships with many services that will help keep my Mother independent in her apartment. I would highly recommend Solista Bellevue to anyone looking for senior apartment living in a community that understands and caters to their needs and desires.

JulieH

Stop before dumping loved one here. I have lived here over one year. Arbor Assisted Living is critically over booked (too many Residents), constantly short staffed. Mgt says"Ratios" meet State Regs - not true. Providing 1 Caregiver 3rd floor, nearing 20 Residents is constant occurrence. Nighttime is 1-2 Caregiver and 1 Nurse for entire Building. Weekends, Building is commonly dangerously short staffed. Left w/o notice: running w/o vital Nursing Dir. Dozens of Residents go w/o showers for 3 weeks at a time. Residents constantly complain "no response" when push vital "Help” communication wrist device. Firsthand interview with several Residents of abuse; they are afraid of contacting State for fear of retaliation. Meals are a constantly repetitive menu plan. Food portions are small. plates loaded with cheap carbs & starches; protein portions are below FDA regs; proteins are overcooked; rare to serve fresh fruits & veg. Chef budgeted to provide max $2.75 per meal/Res: unhealthy outcomes!

TinaP

I helped a friend get their grandmother into this home, by authorizing a ONE TIME payment to cover the first month's costs ($14,500). I wrote the exact amount, and did NOT check the box indicating that it would be an unlimited amount, or recurring. Imagine my surprise when I looked at my bank account and saw they had charged me the next month's full rent of $8,000. Unfortunately, it ran the same day my Q1 taxes for 3 of my businesses (State L&I, ESD and DOR + FEDERAL taxes for each)., and payroll were due to be paid from my accounts. This left me negative and hit with fees for not only the overdraft but also penalties and interest for the payments that had insufficient funds to process. I called Covington, who told me they "usually get the authorization form that tells them if they can use the card for future payments, but just didn't this time..." (so, you just decided to assume, and set it up anyway???) and, rather than offering me a refund, I was instructed to call my bank to dispute it. This floored me... I was telling them I was overdrawn and in a scenario that was caused because of their error, and they wouldn't even offer a REFUND. I had to take more time I don't have, and wait way longer than just simply having it returned to me and the rest fixed later. When asked, they didn't know how to handle the rest of the issues they caused for me. I told them they needed to figure out how to resolve them, and fix the massive (and expensive) issue this caused me. I was told they would contact a higher-up and that I'd hear back the next day (this was Wednesday - it's now Saturday). Needless to say, they haven't picked up the phone. I have to run this week's payroll tomorrow and won't have the money for that now, either. I contacted my bank to dispute it (which I shouldn't have had to do), and was told there was an additional $14,500 due to come out later this month, as well... Apparently, Covington not only wrongfully set up my account on an autopay that I didn't authorize, but they also made the mistake of setting the STARTER payment AND monthly payments to both run as autopayments. I don't know the first thing about how they run the actual facility itself, what it looks like, or how they treat their residents... but, if I could judge based off of these very LARGE oversights, and how they handled it? I would tell everyone to run far FAR away from it. Mistakes are one thing... how you handle them will tell me everything I need to know about a business. I'm sure I won't see a dime from them, offering to help right what they wronged. However, I'm happy to update if I do.

Erin

My mom received wonderful kind care at Victoria 1. My mom entered Maria's (owner) care Sept 2022 with moderate to late-stage dementia. Maria made the transition as kind/safe as possible for my mom and as transparent/gentle as she could for me. They adapted quickly to my mom's changing needs, always supported her getting out into the world, and keeping her moving. My mom's dementia progressed quickly (common at her stage) and I always felt that Maria kept me in the know and ensured my mom felt safe and loved. I know loved is a big word for a paid caregiver but I genuinely believe Maria appreciated my mom as a person not just a patient. Maria met my mom at her "least like my mom" and still saw a lovely wonderful person. The home was always impeccable, her room was clean, and she was tidy and put together. Maria made wonderful food, celebrated birthdays and her Christmas joy is unmatched. I am confident Maria did everything right by my mom...and our family. Feel free to ask for my name as a reference. (Erin Cox)