Assisted Living Community in Tarrant County, Texas

Silverlaughingbear

5 om room and bathroom. Room is cleaned everyday. I strighten out my own bed covers Nurses do not have time to do all the ectra things. I go to gym come back and take a nap and nurses keep it quiet for me.this plsce is to get you well.back on your feet. It is not s redort like you take on vacation.meals are good.just one was not. If you get yourmeal cold.the n I rse will warm it for you.i would like more deserts but will learn to contact cafe.grill.etc.we have a full house. Help back and you will be helped. Did not intend to write so much. Jesus helps those that help themselves. Excuse errors i do not see good.⁰

Susan

My mother moved into Lake Arlington. They're just bought out now by Morada, and they are amazing. The staff is also amazing. When we first moved her in, we said, "Hey, this closet is broken." In 2 minutes, they were there to fix it. They're friendly and accommodating. The people there are just amazing, and her neighbors are awesome. They have a lot of stuff, but because of COVID, they aren't really doing much right now. They have a theater, an activities room, a laundromat, and all that is included, you don't pay extra for any of that. Her apartment is clean and beautiful. It's just wonderful. If I could live there, I would.

Daughter of Stroke Survivor

Believe every horrible review you see. They are chronically understaffed and your family member will not be treated well. We placed our mom here for short-term rehab and we cut the visit short due to her constant and chronic neglect. We asked all the hard questions and went on the tour and they will do the song and dance about how great things are and then you realize it is all about the money and filling a bed. LuAnn was my mother’s care manager and she was inept; that is being kind. My mom is a stroke survivor completely paralyzed on her right side, incontinent, fed through a peg tube and non-verbal. We had extensive conversations with the front office staff about her needs BEFORE she arrived. We were assured they had the expertise and ability to handle all of her needs. We should have known there was a problem when we had to provide her feeding pump. They had an influx of patients that needed them and their others were out for repair. Ok, no problem; we brought hers. It wasn’t until I reminded LuAnn that she couldn’t bill Medicare for the supplies that we were providing that she seemed to be more proactive about the supply issue. We protected my mom from skin break down and bedsores during our tenure of care so we took them the things we needed to ensure she had the same level of care there. She did not. Several times we came in to find mom soaked in urine or covered in her own feces. To make my accounts truthful, we made sure to photograph my mom upon arrival and then at night when we left. My mom was bathed once in the over 2 weeks she was there and that was at my insistence. My sister is an RN and at one point we were so frustrated with some of the staff and their incompetence that she and I began to change, clean and redress mom. She had a huge bruise on her arm from someone either aggressively holding her or trying to restrain her while they did their “weekly” labs. They don’t really have any lab results to show you but it is a cost they can they can send to Medicare. I could go on but the bottom line is DO NOT PLACE anyone you love here if you cannot do daily check-ins. I was able to observe a few people calling out for help down empty corridors when staff had to work other areas. They use the nurses to pass trays and other duties so you will need to wait if you need your nurse. I observed the same woman fall 3x’s and she was there for rehab. She had a cast on one arm. The first time I came upon her she was outside my mom’s door screaming for help down an empty hallway. I ran to get staff. The second time she had fallen out of the bed and it took staff about 5 minutes to find her. One gentleman screamed for over an hour for an aide or nurse: I timed it. I questioned the dosage of a narco my mom was still displaying signs of pain. Long story short, my peppering LuAnn with continuous questions upset her so much she screamed “I can’t be in here either you all day answering these questions, I have other things to get done.” This after saying my mom was one of her “Angel” patients and we should bring all of our questions to her. The final straw was walking in to find my mom had been left wet overnight. We arranged transport the same day and discharged the next day. My sister and I have taken care of our mom since she was released from ICU. Because of Covid and everything shutting down, we were too afraid we would never see her again. So my overprotectness was because my mom can’t speak yet and I am her voice and advocate. This facility is about dollars. It is not about critical care. They will lie and say you can monitor with cameras in the room and then have continuous wi-fi problems so you won’t be connected with a good signal or any signal at all. Avoid this place at all costs.

Tina Ware

I transferred from a different facility to Ridgmar due to not getting the care that I needed. Ridgmar is fantastic! Their medical team is outstanding!! They really care about their clients and their well-being. I was there for almost 2 months and I was very well taken care of. I was in a head on collision. I cannot say enough good things about this facility. Their physical therapy team got me to the point where I could go home. I am now walking with a walker and as soon as their outpatient therapy starts I will be going back there for more therapy. I want to thank Ridgmar for all that they have done for me and my family to get me well!

Mildred

I visited Atria at Hometown in North Richland Hills. I found it acceptable in every way. I chose a one-bedroom with a balcony. It was clean. The space is smaller than what I'm moving out of, but then it suited my needs. The staff was very friendly and helpful. They have an exercise room and another room for just seated exercises and such.

Bruce

My wife is in Emerald Hills for rehab. When she gets out of rehab, she will stay there because it is a skilled nursing facility, which she needs. We're in there every day. They seem very qualified. They are very compassionate and very easy with the residents. They seem to really be taking good care of her. The rehab is going well, and the doctor is seeing her every day. So far, it's been great. She's only been there three weeks. She's in a shared room now that she's in rehab. When she's finished with rehab, I think she'll probably stay in the room she's in. There are social things there. They have a large van, and they take the residents who can go out. I think they do a lot of activities with them. I know there's a lot of interaction among the nurses and my wife -- more than just taking care of her, talking to her, and things like that. When you visit, you have to have a valid COVID test. You could only have one visit a day, and you had to be on the caregiver list, but they just relaxed some of those restrictions now. They said you didn't need the COVID test anymore. We've been very pleased. The staff is great. The place is divided into short halls, and there are probably eight-to-ten rooms down each hall. They have a COVID isolation ward, and they control that pretty tightly. The price is comparable to the assisted living where she was before.

Jennifer

My Father was transferred here after breaking his leg. It was the most horrible experience I’ve ever had with a facility, and with a mother who battled cancer for 20 years... there have been a lot. They did not communicate with me for 35 days. No call backs, no contact at all. Only after I demanded to speak with the administrator did his care manager call me back. He arrived with a small cut on his ankle that they let fester until it was the size of a golf ball hole. He was there for 2 months before they even started him on antibiotics! He went a month without being able to use his CPAP, even though they list themselves as CPAP and BYPAP therapy providers. Worse even, he would have to take it off during the night even after they provided him with the necessary water, because it would run dry. They would then lie to me and tell me he was refusing to use it. My father used it FAITHFULLY for 6 years prior! When he heard them lying he refuted what they said, and his terrible care planner Luanne just changed the subject. They ignored his specialists instructions to the point the doctor became angry. Incident after incident occurred and they would lie about it, but then order x-rays to make sure he wasn’t hurt....after “nothing” happened. My father actually regressed in their care. I made plans to transfer him and they blocked the other facility from speaking to him and refused to return calls to facilitate a visit. When the other facility used a nurse thru FaceTime to meet with my dad and they found out he would NOT be staying as a resident, they moved to discharge him within 13mins. Knowing he was not yet ready, that would of meant discharge to the street!! THIS FACILITY IS HORRIBLE!! I would NOT BOARD MY DOG HERE.

Ginger

I'm at Town Village Crossing. I'm in the independent living, but they are moving assisted living people in here now. I was in before COVID, so I know what it was like, and I was thoroughly enjoying it. It felt like it's very well run, they were responsive, and they kept so many activities going, but then COVID came and everybody had to deal with it. In the first four months, we totally shut down. We had our meals served in our home, we didn't have any activities going on, and no family were allowed in. They were letting chronic caregivers come in, and some of those are family of course, but we are still being fed well, and there are people caring for us. I had a fall, and I wound up having surgery. I was in my room and they were checking on me, and that's not even a part of their plan. We don't have a nurse on staff or anything, but I love this place, and I still love it. The facility is beautiful, and it's a wonderful place to live.

DonnaB

I'd been to The Waterford at Fort Worth. It was great. I explained it to my mother and she was excited about being able to do it, but we couldn't afford it. She's on a fixed budget. It was a little bit out of our price range. The lady was really nice. I talked to her several times since then, and she has followed up with me several times. I liked her. The place was really nice and clean. She showed me the apartment that my mom would potentially move into. It was on the first floor like my mother wanted. The staff during the tour was definitely really good. I just had a quick in and out tour, and we wore masks. I can't really explore everything, but I really enjoyed it. There were people out in the living room and talking. It was homey.