Brookdale Lake Highlands


9715 Plano Road , Dallas, TX 75238

(855) 840-7257

Reviews of Brookdale Lake Highlands

| Reviewed by

I Visited This Community

Entering Brookdale Highland Lake looks like a nursing home by design. But due to the friendly staff and decoration it feels warm and welcoming. The staff willingly assist the residents with day to day activities. The residents are friendly and enjoys art and crafts. The rooms are small but, suitable for seniors and basic furniture. The doorways are wide for entering with wheelchairs. The bathrooms are functional and have handrails and nice flooring. The courtyard is large and relaxing. The covered porch has wicked chairs with cushion and rocking chairs to socialize or to enjoy the flowers. The meals are average and served resturant-style.

Was this helpful?

| Reviewed by

I Visited This Community

The inside of the facility could be kept up a little better, but the outside does look nice. The faculty could be a little bit more organized. One faculty member left to get me some paperwork and it took them forever to come back. People just seemed to be sitting around with nothing to do. The facility was overall okay, it it was nothing to write home about.

1 person found this helpful. Was this helpful?

| Reviewed by

I Visited This Community

This is an older facility that is in fair condition overall. They do accept Medicaid-pending residents if that is something that is needed (many facilities will not). In the main building they are short-staffed so that people who have higher care needs are unable to get the care that they need in a timely manner. The activities department appeared well established with seasonal events, daily exercise group, and music playing. The best area of this facility in my opinion is the dementia unit which has wonderful staff that personally care for each resident including their likes, dislikes and suitable individual/group activities to keep them engaged.

Was this helpful?

| Reviewed by

I Visited This Community

This is a better than average facility. When I looked at their rates, they are not the most expensive in the area and they are not the least expensive. I would consider their costs as a middle of the road property for this area. The executive director is experienced and seems to care about the residents and their families. The medical care seems adequate and they bring in home health and hospice care when the patient needs additional support. It is in a convenient location, not to far from Major Medical facilities. It is very clean and looks nice on the exterior and the interior is also clean and odor free. I did not try the food. My interactions with staff members was pleasant and the staff answered questions professionally. This facility is part of a large corporation so they have access to quite a few choices in services. The activity calendar seems very full and filled with variety so many items would interest the majority of residents. I would recommend this facility to friends and family to be considered a choice for a loved one.

Was this helpful?

| Reviewed by

I Visited This Community

Older community with very warm, cozy environment. Have worked with this community several times. Variety of services. Will continue to recommend.

Was this helpful?

24 Reviews & Ratings From Around the Web

Write a review

Costs for Brookdale Lake Highlands

Learn About Financing Options

Talk to a Family Advisor about how you can pay for care.

(855) 840-7257

By submitting this form, you agree to SeniorHomes.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.

Amenities at Brookdale Lake Highlands

Property Info

Licensed Capacity: 116

Emergency Services: Less Than 4 Miles

Shopping: Less Than 1 Mile

Recreation: Less Than 1 Mile

Number of Units: 75

State License #: 000371

Semi-Private Units

Private Units

Studio Apartments

1-Bedroom Units

Air Conditioning/Climate Control


Emergency Call System

24-Hour Staffing

Parking Provided

Beauty/Barber Shop

Recreation Room

TV Room



Full-Time Activity Director

Social and Hobby Groups

Off-Site Excursions

Educational Programs

Exercise Classes


Outside Patio/Gardens

Pet Policy: Pets allowed

Snacks Available

Restaurant-Style Dining


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided


Ambulation and Escort Services

Laundry and Linen Services

Rehabilitation Services

Continence Management

Tour Brookdale Lake Highlands

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Brookdale Lake Highlands.

Description of Brookdale Lake Highlands

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.