Memory Care Community in Mecklenburg County, North Carolina

rossmandell

The Pines are a Diamond in the Rough! Great grounds. Amazing location. The staff are just insanely friendly. Whenever I go there to visit my parents, everyone says hello with a hearty and sincere smile. I'm so grateful I found them and know my parents are holistically being taken care of.

SS

Be very careful of this place. They are a corporation that will cut corners to boost profit at every opportunity. They will raise your rates without warning and with no discussion. They are currently charging us for the highest level of care for my mother even though she is in the hospital and receiving no care from them. Their contract has an arbitration clause for disputes but so far they have ignored my requests for this and they will send you to collections if you dispute any charge. Just be careful and know what you are getting into.

Alohabella

The rooms are nice and clean. The common areas are clean every time I come to visit.

Liz

the rooms are spacious and very neat, flooring is beutiful.. I highly recommend this facility.

Lisa

My grandmother is at Brookdale Charlotte East Independent Living, and the number-one best thing about it is the staff. They have a tremendous staff who cares a lot about their residents, and that makes all the difference. I highly recommend the facility. It is not in a very nice location, though. It's kind of in the bad part of Charlotte, which is why it's one of the most affordable options, and the facility itself is very old. It's an old building, but it's not run down. They take care of it, but there have been a lot of issues over the years about water or outlets not working -- you name it -- and it's just because the building is probably thirty or forty years old. I'd give the layout of the facility a "five," and I'd probably give the cleanliness a "three" or a "four." The other complaint I have is they keep raising the prices, which I think happens everywhere. Once or twice a year they increase the rates, which is really disappointing for my grandma, who is on a fixed income. The activities have been limited since COVID, but they used to do outings and go out to restaurants one night a month. Sometimes they do field trips, like going to a museum, festival, or fair. They still regularly go shopping right now. A majority of their residents are still very mobile and still pretty active, so they try to keep them as busy as possible. Whenever I go every holiday, they're having parties, guest speakers, musical performers, and instrumental groups. They also do all kinds of crafts, exercises, and plenty of games, and they try to make big parties out of sporting events. Before COVID, they did a lot, and I think they're trying to bring some of that back. It's just been hard because there are still a lot of protocols in place.