Memory Care Community in Henderson, Nevada

Mark

This review is on Aaron..Leasing Specialist. We traveled from out of state to see this property along with two others. This was the first one and we liked it. We were told that a particular top floor was available and were provided a price. We were sold. When we got home we called to secure the apartment only to learn that the tenants had extended their lease (in other words, it was never fully available). Aaron was our sales rep working this and he said that there were other units available (same plan and same floor) for the same price. Just to be clear -we texted Aaron the details that we agreed to and he confirmed. Went to apply for a lease online and the price was more than what he had quoted us and agreed to. We escalated to the regional manager as Aaron apparently does not have the authority to honor what we had agreed to. Still waiting for a call back from Aaron and the regional manager. We shortened our exiting lease so that we could move earlier. Took time off from work to move. And now this? Bait and switch? What’s going on? This is very unprofessional.

Holly Eberle

My mom went into Poets Walk before the pandemic. We were promised a lot and the residence did not get what they paid for. The room was ok but there were no activities to speak of and they stopped taking residence out in the community. They started out having a lot of activities but that changed to very few activities after COVID. My mom was left in her room to sit and watch TV or in a room with no stimulation. The staff were nice but not educated and did not know how to care for her. The Staff lacked the experience, often did not put mom\'s dentures in her mouth, sometimes it looked like they were not bathing her because of her greasy hair, did not often dress her appropriately for the weather, and they allowed moms drinks to run down her top as she was having a harder time eating. I not only had problems with the facility I had a hard time getting my refund from the company. We were told it takes 45 days to get our refund. It took 51 work days to get my mom\'s refund (over two months). After 45 days, I called daily and left messages with corporate but nobody called me back. I finally talked to accounts payable after calling her two times the week before leaving messages and no phone call was. I got the money back because I was persistent and the last time I called I reached her and then is when she sent the money the next day. Poet\'s Walk is not worth the money. Your parent is not important and the money is the only thing that is important to them. Management and corporate both do not deal with the problems instead they pretend there is nothing wrong. There is never enough staff for the number of residents and staff is changing all of the time.

Wilma A Schirra Kays

My mother lived here for a little over 2 years before she passed away in January 2021. She just gave up due to lack of care and interaction. Dementia patients need interaction, activities and care. Even during Covid19 the CDC stated dementia patients needed interaction. In the beginning Poet\'s Walk seemed wonderful. The people, activities coordinator, RN and social worker were there to help. It is one of the benefits that sold us. Then they were gone...one by one. Replacements didn\'t come and questions were asked by resident\'s family. Always an excuse. Mom\'s room was dirty, bathroom area and toilet was filthy. When complained about situation, including pictures, was told not enough workers...rather than workers for laundry duty, caregivers were expected to do laundry and maintain room. During Covid19 it became worse. Mom fell multiple times as a result of being \"locked\" in room. She would try to get out of wheelchair and caregivers were scarce and not checking. Mom needed assistance with eating. Caregivers felt it was an imposition on their time. I talked to management and was told I might need to hire someone. Even during covid, as an essential caregiver for my mom, I went several times a week to make sure she was fed. I would not recommend Poet\'s Walk to anyone at this point unless they change their purpose....to care for residents and not make it all about money for bonuses etc.

Angie Simerda

Locating a safe, clean and compassionate place for a loved one diagnosed with Dementia is never easy. A family member recently needed immediate placement in a memory care facility. We toured several places in the Henderson/Boulder City area and chose Pacifica Senior Living Green Valley. We are SO GLAD we did!!! The staff there is amazing - especially Sharon, she has gone above and beyond to ensure a smooth transition. From the moment we met her we knew this was the place we would choose. :-) She and Ann moved furniture into the room and decorated it to give it a familiar just like home feel. We live out of state so updates via email, text and phone calls are critical and Sharon has been awesome to communicate with us. Sharon you are a true GEM and Pacifica is lucky to have you there to advocate for their residents. Each day we hear more great things about our loved ones interaction with the staff at Pacifica. We are so appreciative for everything they are doing to help us during this challenging time of finding care for our family member. Can\'t wait to come visit in a couple weeks!

J.R.

I liked Pacifica Senior Living Green Valley. The prices were good, the place was clean, and the staff was very friendly. They have studios, one-bedroom apartments, and the rooms were really big. The staff was very kind and very willing to work with you.