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Brookdale Deer Creek

| Reviewed by

I Visited This Facility

Brookdale Deer Creek is an economical choice positioned right next to Hillsboro Avenue, which would not have been a desirable location because of the traffic. The rooms were desirable, although it's an older building. It had possibilities. They took people golfing or to restaurants. The price was just right.

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Brookdale Deer Creek

| Reviewed by

I Visited This Facility

Brookdale Deer Creek was nice and clean, and the people were nice. The biggest thing was the walking distance to the dining room because my mother gets tired easily. A girl showed me two rooms, which were very nice, but not big enough and did not a whole lot of closet space. I did not see any washer and dryer in the ones that I looked at.

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Brookdale Deer Creek

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I Am A Friend Or Relative Of A Current/Past Resident

The place looked really nice but it was a pig with lipstick on. The care my Mom got was sub-standard. The food was awful, the housekeeping didn't do the room half the time and they failed to change the mattress cover, which I had requested, I had left 3 so it would be easy. They gave her her meds wrong and we had 20 pills left over a month twice. It was very important that she got it twice a day. The night nurses had a big attitude problem. Her things were stolen when the room was locked. Her walker vanished. No one there really cared about anything except telling lies about what they promised how they were going to take care of my Mom until money was paid and she was living there. The rehab was even bad. They don't have the equipment they need or a person to work with older people. What looks great on the surface may hide really big problems. She lost ground quickly and I had to move her to a place that she would get better care. Visit often and go when a meal is served. Never let them know when you are going there and check meds to make sure they are getting what they need. Good Luck here!,

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Provider Response

We appreciate you taking the time to share your concerns. We are committed to providing the highest-quality service and care for each resident and have shared your feedback with our regional team. We would truly like an opportunity to discuss this with you personally and hope you will call us at 877-400-5296.

Brookdale Deer Creek

| Reviewed by

I Visited This Community

Brookdale Deer Creek was very good, but it needed a little updating. It was a very nice place, but it didn't have as many facilities as the other place I've visited. The attitude of the staff, and the housekeeping was all good. The management team was all very good. The rooms and apartments were nice and adequate in terms of size, but they didn't have kitchenettes in the apartments.

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Brookdale Deer Creek

| Reviewed by

I Visited This Community

We went to Brookdale Deer Creek, but the calendar on their wall still had the March schedule up in April. I asked the young girl if I could see the memory department because it had doors and was separated, and she said, "Oh, you don't see that now." To me, that was a big red flag. If somebody visits the place and they ask if they could see the memory department, why can't they? Was there something to hide? That's how I felt.

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Brookdale Deer Creek

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Brookdale Deer Creek was the best that I saw. It was well maintained, friendly, and close and didn't smell. The staff’s attitude was mostly very good. The food looked good.

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Brookdale Deer Creek

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My family memember had a lot of things stolen from her room over a period of time. Rooms are not locked and many people have access to residents' rooms. Nothing was done about this despite it being reported. Response times to calls for help are very slow. Some staff are very caring but others are unkind to residents. Management is defensive rather than helpful when problems are raised. Beautiful facility to look at but my family member was very unhappy living there.

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