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Brookdale Palma Sola

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I Visited This Facility

As we were touring Brookdale Palma Sola, the door of one of the rooms was open and a woman was sitting in there and she said, "I need help." The person giving the tour was very uncaring and said, "Push your button," and kept walking with us. That's when I realized it wasn't going to work. The facility itself was nice, but the attitude of the staff was not for us. They had a calendar of activities. They had a big open area where the activities took place. The facility was clean and the layout was nice.

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Provider Response

We are sorry to hear your tour of Brookdale Palma Sola did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.

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