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For the most part the staff was very knowledgeable and caring. I had a friend of the family go to Brookdale Lakeway for some rehab and therapy. The therapy team is fantastic! I am a nurse so the family involved me with the care he was receiving quite often. The nurses provided great wound care, they gave pain medication promptly when he requested it. Being in the medical field I understand the challenges nurses face and have to say I was VERY impressed.
Please read my review before placing your love one here!!!!! The staff is horrible. Multiple times my dad would press the call button and they would not come into his room for 40 minutes. I would walk down to the station and all nurses and aids would be sitting on their phones. I would let them know my dad needed assistance and they would tell me to press the call button. After I told them I did about 40 minutes ago it still took them 10 minutes to come into his room. Another time my dad fell but was able to crawl to the call button. It took them about 30 minutes to get into his room. They absolutely did not take of his health. Multiple times they would not give him his required meds. When my dad had blood clots in both legs they had a company do a certain test to see if they could do a certain type of wrap. He did qualify. We waited 2 weeks and nobody did the wraps. They said nobody in the company was qualified to do them. So why run that test? The dr said he would have a nurse do it but that she was not qualified. No thanks! The food here is horrible. My dad is not a picky eater and does not complain about food. He would say every meal was horrible. The last straw was my dad hearing staff yell at a patient across the hall. We moved him to Park Manor and it is night and day compared to this place. Hopefully this will help someone make the right decision with their loved one.
Brookdale Lakeway has recently undergone some management and staff changes and the improvement is evident. The changes have made this community a positive environment, the staff seems to be knowledgeable and want to really enjoy what they do. I witnessed nurses being kind while providing great healthcare. I also noticed that their dining menus had lots of varieties and catered to homestyle meals. This community is on the rise again!
Be very careful, and thorough investigating this facility. Supposedly they have changed most of the staffing in different departments, I hope so. When we dealt with this facility the "sales" department were high pressure and didn't assess our parent correctly for the type of care that was required. Some of the aides were incredible and caring, but others were Very questionable. Sad, because the place looked clean, good food and larger rooms. NIce property on the surface but dig deeper to make sure the corporate office made the changes needed to be a better care facility.
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