Northshore Heights

Chris Judd

North Shore Heights (NSH) is a prime example of “smoke and mirrors.” The property looks very nice and the staff is polished and polite upfront, promising you the world. Later on in your experience, especially on the evenings and weekends, you will discover that your loved one will be neglected to say the least. We found this out the hard way. We even spent a lot of extra money supplementing with outside caregivers, and also our Family members were there DAILY, helping with and checking on my mom. On the Memory Care wing, it is even worse. NSH usually puts their newest, least qualified people on that end, with a few (loving and diligent) exceptions, because the residents there cannot fend for themselves mentally, nor do they have the memory capacity to complain. The Memory Care staff on the evenings and weekends typically parks the residents in the recliners and ignores them, doing the bare minimum at best. They have relatively few activities, also, despite what they advertise. The corporate office (Hamister Group, Buffalo, NY) does not care either. They will squeeze you for your last dime, even though they know there are problems here in the facility locally, and promises not being kept. Do yourself a favor, shop around, and read the RECENT reviews on places. It’s a tough industry, and good places are far and few between. As someone else mentions here, you may be better served and for less money, keeping your loved one home and hiring the help that you can from home care agencies.