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Brookdale Newberg

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I Am A Current/Past Resident

I am concerned about the recent major staff changes. We really need 1 or 2 excercise bikes. There is some concern that front desk is not manned after 5.

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Provider Response

It is very important to us that you are happy with your experience at your community. Have you had a chance to speak with your community's Executive Director? Our Emeritus communities have "fireside chats" to give our residents an open forum to discuss things they like or dislike at their community. We have an open door policy and welcome any and all opportunities to ensure that you have the very best experience. I will be sure to inform the community and regional leadership about the points you have mentioned. Additional ways to ensure that your concerns are addressed include our Ethics First Department, where you can submit your concerns online, as well: You can also call Ethics First: 888-529-5827. Thank you, Your friends at Chehalem Springs If you need any assistance or have any questions, feel free to send us an email [email protected]

Brookdale Newberg

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I Am A Current/Past Resident

Hoping to get the help we need. Unhappy because paying caregivers who also serve + cleanup in ding room. Reception desk not covered after 5 wkends - Dining room meals are chotie, serving food with broccoli stem canned spinach/same boring salads, daily/plastic cheese etc. Surely we deserve better. Meds are given hap-hazard. 9-10:30P.M at times - BathTimes Too. - Both at times we refuse. Wonder when we will get itemized stint? - who knows!!

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