I Am A Friend Or Relative Of A Current/Past Resident
If there had been a zero rating that is what I would have given them. My father was in sterling house for 2 months and it was a terrible experience. Not only was my father not taken care of;always wearing urine soaked clothing, never shaved, or even dressed most of the time. While he was under their care, he developed severe mouth infection, due to lack of oral care, and a rash to his peri-area that left him raw and bleeding due to lack of incontinent care. They ordered over 1200 dollars worth of meds from the wrong pharmacy and tried to make our family pay for their mistake. The cost of my father was on an ala-cart system. We paid more for them to bath him, dress him, assist him with toileting etc. None of these were done on a consistent manner. My father has been gone from Sterling House since June, and yet the Sterling House continues to bill my mother. Beware of the request that they prefer auto payment on Bills, this allowed them to take out as much as they wished without any itemized type bill. This could leave you broke. What has this lead to? Complaints to the Oklahoma Department of health, in which they were sited.
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Description of Brookdale Stillwater
At Brookdale Stillwater (formerly Sterling House of Stillwater), we take the time to get to know each resident before they come to stay with us. We find out their interests, likes and dislikes, and try our best to incorporate these into a personal care plan. Plans are based on a resident's individual needs, so they only pay for the services they want to receive. We believe in allowing residents to be as independent as possible and encourage them to make choices that allow them to lead a fulfilling lifestyle.
Brookdale Stillwater is owned and operated by Brookdale. For over three decades, Brookdale has provided exceptional service to seniors who desire assisted living in a safe and structured environment.
We try to make our residents feel at home in community areas like our family room, which features a cozy fireplace and is ideal for social gatherings. Our on-site beauty salon and barber shop keeps our seniors looking their best. We also have an inviting sun room and lovely outdoor courtyard for residents to enjoy.
For added comfort and safety, our welcoming single-story facility is designed with wide and easily navigable hallways to accommodate mobility-impaired residents. We have also installed emergency call systems with two-way intercoms in every apartment. The system is monitored day and night by trained staff in case of emergency.
At Brookdale Stillwater, professional caregivers are available around the clock to offer personal assistance with activities of daily living such as getting dressed, personal grooming, continence issues and managing medications. We also provide cleaning, laundry and escort services for the convenience of our residents.
To further provide value to the community at large, we offer short-term residential options for qualified seniors. Short-term respite stays are a great way to give family caregivers a much-needed break for the holidays or vacation.
Brookdale Stillwater is a charming retirement community welcoming Oklahoma seniors in need of assisted living care and accommodations.