7 Assisted Living Communities in Stillwater, Oklahoma

BM

I would not recommend The Renaissance of Stillwater to anyone. We're very unhappy with them. They said they assessed my dad, but they did not have the staff to take care of him. They didn't properly assess his needs. The actual building and room was OK. You have to provide everything in the room, so we bought a hospital bed and a mattress. There were times when I would go there and it was dirty, and the floors had trash on them like Kleenex and paper. The common areas were always clean though. The grounds seemed to be fine.

Linda, daughter of former resident

If there had been a zero rating that is what I would have given them. My father was in sterling house for 2 months and it was a terrible experience. Not only was my father not taken care of;always wearing urine soaked clothing, never shaved, or even dressed most of the time. While he was under their care, he developed severe mouth infection, due to lack of oral care, and a rash to his peri-area that left him raw and bleeding due to lack of incontinent care. They ordered over 1200 dollars worth of meds from the wrong pharmacy and tried to make our family pay for their mistake. The cost of my father was on an ala-cart system. We paid more for them to bath him, dress him, assist him with toileting etc. None of these were done on a consistent manner. My father has been gone from Sterling House since June, and yet the Sterling House continues to bill my mother. Beware of the request that they prefer auto payment on Bills, this allowed them to take out as much as they wished without any itemized type bill. This could leave you broke. What has this lead to? Complaints to the Oklahoma Department of health, in which they were sited.