Memory Care Community in Chino Hills, California

Brenda

It is very nice and they have a nice outdoor space. They don't really have a nice front space because it looks out into a parking lot, but they told me that the residents really like that. It faces a gas and a convenience store, and they like to see people getting gas, and they like to look at the cars and the people getting out. When I got there people were sitting out there, so that space is very nice. The staff member who helped me during the tour was wonderful. The dining area was very nice, clean, and very appealing. The rooms were a little on the small side, but generally accommodating. The thing that was the deciding factor was that they don't have any private outdoor space, like a balcony. I would not hesitate to move my father there if they had a nice, private outdoor space.

Lee

My parents have been in here since May. Julie, the nurse, is really good, but some of the caregivers don't speak good English. They don't communicate very well with my Dad, but he's not the easiest to communicate. He is angry and mad because he's losing his independence. The director is awesome. One of the desk women is really nasty. My Dad hates the food, and it's one of the top reasons why they're leaving. The activities are pretty bad. It's like they're in kindergarten. They have musical chairs and crazy 8. They treat them like children. The cleanliness is nice, the rooms are nice, and the chef tries hard. The staff is not very organized. They wanted to give my mother a medicine that she's not even supposed to have. If my Dad is upset about something, he'll yell and they'll just leave and they won't care for them. When you walk in, the energy is like nobody wants to do anything. My mother who's the one that has dementia chose it because I think it's older looking and I it looks more like somebody's home.

Joyce

It was nice. The staff went over the program and were real thorough with me. They are pretty much the same as the other locations, the one I'm moving into. The studios and the regular rooms are average. The activities are OK. They take trips to gamble. They have an artist that comes every so often and helps you if you're interested in art. They have exercise programs, do your laundry, keep your place clean for you, and do your bedding and your towels for you. The staff was excellent. The meal I had was excellent. It's not very scenic.

Olivia

We toured Oakmont of Chino Hills. They answered all my questions and provided lunch for us (the family). We had enchiladas and the food was very good. The staff was very professional and well-dressed, and the place was spacious. People looked happy and the residents there were welcoming. If it was up to me, I would move in, it was that nice.

Anne

The lady who gave me the tour was very nice, but everything else I would give a 1. Just getting there, you have to drive through a gas station where there are tons of people and cars all over the place. There's terrible traffic just trying to get to the place. Once you get there, it looks shabby. Inside it looked much better, though. They served three meals a day in their small dining area. Their room looked OK, but it was nothing that my father would step into. They had a small pool and a small area with lot of chairs, but there wasn't any views of anything.