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Mustang Creek Estates - Allen

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I am a friend or relative of a current/past resident

My mother has been at Mustang Creek Estates for 4 years. When she first moved here she was too slim and eating poorly. She was wasting away a a rapid rate. I was afraid she wouldn’t live another month. Since being at Mustang Crrek Estates in Allen, she has gained weight, eats regularly and the kind quality care she receives on a daily basis has extended her life. I sooo appreciate the facility’s attention and efficiency administered with empathy and sincere understanding. I can’t imagine a better place for a loved one. Thank you Mustang Creek!!!

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Mustang Creek Estates - Allen

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I Am A Friend Or Relative Of A Current/Past Resident

Lack of compassion by aids. Have witnessed aids sitting around just talking while residents call out for help. I myself go to their aid then make aid attend to residents. They do not seem to care nor put much effort in caregiving which is unacceptable. W/D room dirty and unorganized. I cleaned washer mysel because there was an enormous caked up dirty build up powdered soap, disgusting! Had reported it to aids several times and Assistant Director but was ignored over 4 months. Resident dropped fork on floor and picked up to give to resident but I immediately said do not give him that fork, get him a clean one. High turnover in employees which I was told was not. Resident was falling while aid stood watching so I glad I was able to take hold of him and demanded a chair be put underneath him. Residents complain over an over again how aids do not care of their needs or concerns. Some are confused so I interact a lot to console them. Overall caregiving is far below average. Have gabled my mother many times without gloves. No sanitizer at entry of room so aids are going from one room to another entering room without sanitizing hands. Room cleaning 1 per week is not satisfactory. Have never cleaned mini blind or AC unit. Toilet area always has urine or a bit of poo on it. Vanity rarely cleaned because they have to pick up items to do so. I go twice a week to visit so I clean thoroughly, clean entire toilet since all they do is swish inside of bowel, then mop floor with cleaner. Laundry done unsatisfactory, put away very sloppy. Her room smells great but in some others the Oder is horrible. One resident sleeps in same cloths and she smells good fburine. Communiry shower has one small tub of 4 sqeegy body washer. These are used on 14 residents. Mom had 8 washcloths now none. Towels missing and now has someone else's!ragged ones. Do not handle mom correctly, always brushing her forearms. Do not put fresh bed pad on daily. Her stocked items has several bags open, empty bags left in closet floor. I could write a novel of complaint but it won't do a bit of good. Mom never complains and doesn't wear her call button around neck which I fuss about but they don't enforce. She and other residents say pages just ignore which is true. They do not put safety belt in her waist walking her to meals. She is very infirm now has to have escort to and from meals per physical therapist. Have found a great facility and movin mom out. I pray for all the seeet ines we will leave behind.

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Mustang Creek Estates - Allen

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I Am A Friend Or Relative Of A Current/Past Resident

My father was a resident at Mustang Creek Estates until his death in December. Most of the care-givers were kind and compassionate people. However, I can not say the same for the management team. Imagine my utter disbelief upon receiving a bill for the 30 day period following his death. I called, and was told it was because we failed to notify them in advance that he would be moving out. Unfortunately, my father didn't anticipate his death quite this precisely and notify us to let management know. My phone calls and a visit to the facility were unsuccessful in convincing them of the outright absurdity of this policy. While Mustang Creek Estates may promote compassionate care in their marketing materials, their behavior in this situation was sad, and in my opinion, less than compassionate or ethical. I would advise those searching for assisted living arrangements to turn around and take their loved ones elsewhere.

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Mustang Creek Estates - Allen

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I Am A Friend Or Relative Of A Current/Past Resident

Read fine print from lawyer owner(s). Mom died, relatives cleaned place immediately. 3 (three) weeks before end of month, they charged the next month too. $5,800 charged to Mom's loved ones. Greed reaches to the heavens! Mom always complained at sub par food and being cold. Couldn't make any friends with unfriendly clientele.

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Mustang Creek Estates - Allen

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I Visited This Community

Mustang Spring is clean and homelike. It's very spacious throughout except for in the bedroom area. The staff is always polite and willing to help. Although, communicating and work as a team could be exercised more. The food is great and wholesome. The activities are stimulating and residents usually participate. Outdoors the landscaping is beautiful and residents enjoy the front porch area.

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Mustang Creek Estates - Allen

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I Am A Friend Or Relative Of A Current/Past Resident

If you are considering this place....DONT! They will give you the hard sell - only for you to find out later, they told you what you wanted to hear, not what they can actually do for your loved one. If your loved one is VERY independent, they might be ok, but if your loved one needs even the most basic care, TRUST ME, this is NOT the place to leave them. My loved one was there for only 6 weeks when we decided to move him out....we had to give them a 30 day notice to vacate, and that was the longest 30 days of our lives. We were actually distressed that our loved one would have to spend one more month there - if not for monetary reasons, we absolutely wouldn't have. Our family visited our loved one every single day from the beginning, and it didn't take long for us to realize we had made a horrible decision. By the second week, we were discovering miscommunications between staff on different shifts about his medications & healthcare, we were having to ask for his bathroom to be cleaned, they were complaining about dealing with his incontintence, & he had multiple falls (one requiring an ambulance ride). They were understaffed and the staff that was there was busier having fun in the staff office rather than looking out for, or engaging the residents. This place is not only dangerous, but the worst display of compassion for the elderly that I have ever witnessed in my life. I could write a book on all the reasons you should turn around and walk away from this glorified nursing home! Save yourself a 'lesson learned the hard way'....Save your loved one a trip into depression and being stripped of their dignity.

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Mustang Creek Estates - Allen

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I Visited This Community

Mustang Creek is a lovely facility in Allen close to many restaurants and shopping. The facility is beautiful inside and out. The staff seem pleasant and helpful when I visited. The residents were out and about and I noticed their activity calendar was quite full. When asked about more advanced medical assistance as needed for residents, I was assured they have many home health companies and hospices they work with on a regular basis for you and your loved one to choose from. Their pricing seemed to be in line with the other communities in the area. I would suggest a tour.

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