Mustang Creek Estates - Allen

Barbara S. resident’s daughter

My mother has been at Mustang Creek Estates for 4 years. When she first moved here she was too slim and eating poorly. She was wasting away a a rapid rate. I was afraid she wouldn’t live another month. Since being at Mustang Crrek Estates in Allen, she has gained weight, eats regularly and the kind quality care she receives on a daily basis has extended her life. I sooo appreciate the facility’s attention and efficiency administered with empathy and sincere understanding. I can’t imagine a better place for a loved one. Thank you Mustang Creek!!!

Business Response

ReviewerFY#0125

My mother is staying at Mustang Creek Estates. It's worked out really well and they update me weekly. The food is good, her apartment is also good. They have different activities and they also play games. They do various things and physical activities. There's a little courtyard place for them to sit.

Business Response

Daughter

They do a good sell job but they can’t deliver. Staff is unhappy, food is bad, it’s filthy. We moved our loved one in less than 2 months after placement. Beware.

Business Response

Big caring daughter and helper to all

Lack of compassion by aids. Have witnessed aids sitting around just talking while residents call out for help. I myself go to their aid then make aid attend to residents. They do not seem to care nor put much effort in caregiving which is unacceptable. W/D room dirty and unorganized. I cleaned washer mysel because there was an enormous caked up dirty build up powdered soap, disgusting! Had reported it to aids several times and Assistant Director but was ignored over 4 months. Resident dropped fork on floor and picked up to give to resident but I immediately said do not give him that fork, get him a clean one. High turnover in employees which I was told was not. Resident was falling while aid stood watching so I glad I was able to take hold of him and demanded a chair be put underneath him. Residents complain over an over again how aids do not care of their needs or concerns. Some are confused so I interact a lot to console them. Overall caregiving is far below average. Have gabled my mother many times without gloves. No sanitizer at entry of room so aids are going from one room to another entering room without sanitizing hands. Room cleaning 1 per week is not satisfactory. Have never cleaned mini blind or AC unit. Toilet area always has urine or a bit of poo on it. Vanity rarely cleaned because they have to pick up items to do so. I go twice a week to visit so I clean thoroughly, clean entire toilet since all they do is swish inside of bowel, then mop floor with cleaner. Laundry done unsatisfactory, put away very sloppy. Her room smells great but in some others the Oder is horrible. One resident sleeps in same cloths and she smells good fburine. Communiry shower has one small tub of 4 sqeegy body washer. These are used on 14 residents. Mom had 8 washcloths now none. Towels missing and now has someone else's!ragged ones. Do not handle mom correctly, always brushing her forearms. Do not put fresh bed pad on daily. Her stocked items has several bags open, empty bags left in closet floor. I could write a novel of complaint but it won't do a bit of good. Mom never complains and doesn't wear her call button around neck which I fuss about but they don't enforce. She and other residents say pages just ignore which is true. They do not put safety belt in her waist walking her to meals. She is very infirm now has to have escort to and from meals per physical therapist. Have found a great facility and movin mom out. I pray for all the seeet ines we will leave behind.