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My experience with Brookdale Redmond has been good so far. It's a good community, it's clean, and everyone was very nice. The only improvement needed is with the food. The residents don't think it's enough, although I think its fine. They don't do many activities, but they're advertising more than they actually do.
This place is pretty terrible. My mother-in-law is here and everytime we come here she seems very unhappy. The staff is often rude and their attitude towards the residents and guest makes me believe they care very little about their residents. For the amount of money it costs to host someone here, I would expect a more professional and respectful environment. In addition, the food unhealthy and since her stay here, my mother-in-law has gained nearly 15lbs. I would not recommend this establishment.
I feel that part of the Staff is caring and professional like the Med. Nurses are awesome but have run into other staff members that label me for the behavior of how my loved one acts. Also have not been at all happy with the Executive Director who is not friendly. We got off on the wrong foot because of her and I feel no matter what was said to put it behind and go on that, she hasn't. When I go into establishment and she is out in Lobby she will either go back into her office when she sees me or just stare at me without saying anything unless I speak first. The food is not that good for the price the residents pay to stay at Emeritus of Cougar Springs and alot of times cold. The servings are skimpy as if they are feeding small children. The housekeepers cleaning the residents rooms do not dust and do a good job cleaning. I understand they only have a certain amount of time per room which is not enough to have all the dust on furniture. The reason for overall rating is because for the price the residents pay they are not getting the services they should. And now the rent is going up to contiue to provide great care and service when it hasn't been all that great from the start.
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