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I did visit Summerplace. It was clean and nice. The staff members were more interactive with the residents. The person who showed us around was very nice. She was excellent. The dining room looked more homestyle, like you're in someone's kitchen rather than in a restaurant. They also have a whirlpool bathtub.
Dell, Thank you for taking the time to leave a rating on your recent tour. We value your feedback. Please don't hesitate to reach out to us with any questions about senior living or our wonderful community. Warm Regards, Julie O'Neil Community Relations Director
Summerplace Assisted Living & Memory Care didn't have a facility for me to live with my wife. It was a nice facility, but I couldn't live there. They didn't have any place for people that need independent living. They only wanted people that required skilled nursing and I don't require that. They had a good facility for my wife, but I would have to live somewhere else, and I did not want that. It was clean and the staff was very professional. They showed me the dining room. I did not eat anything there, but it looked welcoming.
in the 4 years my parents were there, this facility has gone straight downhill. Food is repetitive. Management has changed multiple times. Employee turnover is unbelievably high. Billing department is uncooperative
We are disappointed to hear comments regarding the experience you and your parents have had over the last four years. We sincerely value your feedback as this absolutely doesn’t reflect the overall experience that we strive to provide. You’ve raised some very serious issues and we’d like the opportunity to discuss this in more detail with you. Please reach out to Nancy at Summerplace and we'll get you in touch directly with our Director of Operations, Raeann. We look forward to hearing from you very soon.
As a discharge planner, I've always appreciated the professionalism of the staff I've had the opportunity to work with. I've been to several professional events at this campus, and the Residents seem to be in good hands!
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