61 Assisted Living Communities in Bernalillo County, New Mexico

The Gordon Family

1. Oxbow never provided boutique services as advertised. 2. Things became progressively worse after the owners opened up a second facility: our father\'s wallet and cell phone were stolen; the weekend care was minimal requiring us to hire our own private nurse; and we enlisted the help of a social worker. 3. Approximately 6 weeks before our father died, the owners suggested that we find a new residence for him. He had lived at Oxbow for 10 years. 4. Only two hours after our father died, one of the owners called to tell us she was \"securing\" the belongings and that we needed to clear out the room \"in the next few days.\" This was a passive-aggressive way of saying to clear the room immediately in order that they could find another resident to pay over $13,000 per month. We never received a sympathy card or message extending condolences. We deeply regret our decision to place our parents at Oxbow.

Mary Bowles

My mother was the resident in this facility. They had Netflix but it took 2 months for them to get it hooked up. It took me threatening to reduce the fee paid to them to get them to get it working correctly. At one point they let her go 9 days without bathing her. They had several employees who had trouble transferring her from a chair to her bed and vice versa. Most of the time for Sundays lunch it was served cold. I would normally get there to visit her on Sundays and at 9:30 she would still be in her pajamas without having had any breakfast. The house is old and needs a good cleaning and up-dating. I will have to say the employees were very nice to her. But the real kicker was receiving a bill for the next month when she had already passed away. I WOULD NOT recommend this place for family or friends. Thankfully she was there only 4 months.

Kirk

My father and I really like Bear Canyon Estates. It's a good one. They have a library and some books up there, a TV room on the bottom floor, and the dining room looks nice. The staff even went down to my father's old place to help sign him up. She's been really helpful. It's a very decent, nice place. They seem to be taking care of the people there.

C.W.

My mother-in-law is currently staying in Brookdale Valencia. It's fine, but she doesn't like it there because it's too big. It's not very personable, especially with this COVID situation. She's very lonely, and they're not doing anything to make sure she's not. This has really been a very bad experience, and it's been really hard for her. They have a tiny exercise area, a hairdresser that comes in on Wednesdays, and they have a lady that does exercises in the morning.

Marsha, friend

Very disappointed after moving in. Not what the Director of Marketing presented it to be. Too expensive for what you get. Now we can see how run down the place is getting to be. The Executive Director makes promises and doesn’t deliver. The Billing is messed up a lot especially after they raised the prices. There’s a lot of Directors and staff “turn over” which concerns the residents. It seems the ones Residents really like leave or are let go. Not sure what’s going on but we think it’s a management problem. Be careful if you’re thinking about moving in and learn Spanish so you can communicate with staff. They are more interested in your money than your care. There are better places than this one.

She121919a

The Woodmark at Uptown is a bit more institutional than some of the others. The rooms themselves were very nice, but it didn't seem like the people were enjoying themselves or happy. I didn't see much interaction between the staff and the people. There was a bathroom that was near the cafeteria, and when I first went in there was blood on the floor. I thought hopefully it will get cleaned up quickly. But around the edges of the bathroom, it didn't look like they cleaned well. When I was getting ready to leave I went back to the bathroom, and it was cleaned up within an hour. My impression of it is that it's not cleaned as well as it should.

Roxanne

I like my little 1-bedroom apartment at Bear Canyon Estates. It's just the right size, and the price is very reasonable. It's very clean and attractive. They have plenty of activities that you can be involved in especially this Christmas. They have a bible study class, choir, games, and they can take you to concerts and different things.

Ruth

We have moved into Brookdale Valencia. I'm impressed. We have not had one meal here that we couldn't handle. This is very good. They have transportation, too. We had a situation where we needed to go to the store and they made arrangements because it wasn't a day that you can go to the store, and I was impressed by that. All of the staff members are good. They have a pool and a hot tub, which are important to me. The people are very friendly. The staff is very helpful, too. When you call, they'll come within 10 to 15 minutes, which is good, but they have to finish whatever they're doing first for someone else, which is reasonable. Food is excellent. The place is very good, very wonderful and very easy to get around. It is cheaper than what we were paying before and is 100% better.

Denise

I saw Brookdale Tramway Ridge twice. I liked it during the day, but during the evening hours when the main staff was gone, I didn't care for it. The rooms seemed nice and clean. I saw the exercise room, the outdoor space was nice, and the dining area seemed pleasant. The food was good.