The Woodmark at Uptown

Teresa

Everything has been very nice at The Woodmark at Uptown. My father-in-law is still adjusting, but that's part of the adjustment phase. Other than that, the amenities are good. The employees are always very positive and friendly when they address my father-in-law. Even when they address us, it is always in a very positive tone, very friendly, and very welcoming. The residents all seemed to be very happy. At least the ones we have interacted with, they put out a very positive attitude about the community. There are very many activities for my father-in-law to participate in and a variety of activities so he is able to pick and choose and do the ones that he enjoys. The community looks clean and up to par. The food is amazing and he enjoys it. In the two weeks that he has been there, he has put on a little bit of weight.

visitor

I thought The Woodmark was very snobbish, like they were looking for upscale people with more money. The staff needs to be friendlier. They were very cold and unfeeling. I saw a small, unfurnished studio, it was way down the hallway, and it reminded me of a Las Vegas Casino.

She121919a

The Woodmark at Uptown is a bit more institutional than some of the others. The rooms themselves were very nice, but it didn't seem like the people were enjoying themselves or happy. I didn't see much interaction between the staff and the people. There was a bathroom that was near the cafeteria, and when I first went in there was blood on the floor. I thought hopefully it will get cleaned up quickly. But around the edges of the bathroom, it didn't look like they cleaned well. When I was getting ready to leave I went back to the bathroom, and it was cleaned up within an hour. My impression of it is that it's not cleaned as well as it should.

Marsha, friend

Very disappointed after moving in. Not what the Director of Marketing presented it to be. Too expensive for what you get. Now we can see how run down the place is getting to be. The Executive Director makes promises and doesn’t deliver. The Billing is messed up a lot especially after they raised the prices. There’s a lot of Directors and staff “turn over” which concerns the residents. It seems the ones Residents really like leave or are let go. Not sure what’s going on but we think it’s a management problem. Be careful if you’re thinking about moving in and learn Spanish so you can communicate with staff. They are more interested in your money than your care. There are better places than this one.

Business Response