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Spring Hills Cherry Hill

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I am a friend or relative of a current/past resident

Spring Hills Cherry Hill has a nurse on every floor. Residents have a pendant, and if they push it, within seconds, they have their own caregiver. My dad has moved in. The staff members are terrific and get back to you the same day. They have walkie-talkies so that they can communicate with each other. If my dad's caregiver goes in, she'll call who she needs, like the head of the residents, maintenance, or a nurse. Spring Hills Cherry Hill is expensive but it is well worth it with the peace of mind it gives me. They get the residents to the doctors on time and don't make them wait. They are there within minutes. It is an absolutely terrific setup. They're very professional. For what they give you, it is a very good price.

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Spring Hills Cherry Hill

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I Visited This Facility

I like Spring Hills Cherry Hill. The staff members were very helpful. I had a long talk with the nurse who was in charge of it, and she was very helpful. The place's atmosphere was very good. The dining area was very nice. It was a restaurant prior to it being converted to assisted living, so it was a very nice dining facility. It was open all day. You could go in and get your order as if you were at a restaurant. The rooms were very spacious too.

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Provider Response

We pride ourselves on our farm to table dining with open seating. We are thrilled that you appreciate it and took the time to leave such a positive review.

Spring Hills Cherry Hill

| Reviewed by

I Visited This Facility

Spring Hills Cherry Hill seemed like a nice place. The tour was OK, but the only thing that struck me was that the people didn't really sit down with me first and talk about my mom's situation. There wasn't really a lot of talk about that, even at the end of the tour, which put me off a little bit. The place was nice, very clean, and organized. The layout of the building was good, and they had all the amenities and activities that you'd want to see.

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Provider Response

Thank you for taking the time to leave a review. We are sorry to hear your experience was not what you expected. We do appreciate your feedback so we can share it with our team.

Spring Hills Cherry Hill

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

We moved our mother to Spring Hills Cherry Hill in August 2013 and was told that she'd be guaranteed a Medicaid bed after spending her entire life savings there (they told us not to tell anyone about this agreement). Spring Hills assured us that they had the proper Memory Care programs available and we were comforted to know that our mother would receive the care she needed as her dementia worsened. Spring Hills assured us that this was the place for our mother. Instead, our mother was involuntarily DISCHARGED twenty months later after Spring Hills took almost the entirety of our mother's life savings, claiming they could no longer care for her. And they did not even tell us on the phone or in person, they sent a letter in the mail!! Spring Hills received the benefit of the agreement and our mother was thrown to the street. The employee turnover at this facility is insane. Every other week there was a new person calling us that we had never spoken to before, and they barely knew anything about our mother. She once went to the nurse's office complaining of shortened breath and they sent her to the hospital without contacting us, without sending her with her medications, with her medication list, or even with someone from Spring Hills!! That experience alone epitomizes how much they care about their residents. When we personally went to Spring Hills to get our mother's medical records, they refused to provide them to us because it was "after business hours." It was only 8 pm and our mother was sent to the hospital at 6 pm! They told us we could come back tomorrow and pay $1/page! After taking our mother's entire life savings they wanted even more money and did not care that the hospital needed this information for our mother's health!! I beg of anyone reading this review - before you place a loved one at Spring Hills, visit other communities. While this place looks nice and new, not only is the layout awful for the elderly, the staff is as well! The "care levels" they claim to have are all fake. They increased our mother's care level, charged us an additional $1,650/month, and never once sent a description of what the new care included. And even after that, they discharged her and kept charging for the care that they said they could no longer provide! The management of this facility repeatedly dodged our phone calls. They would send emails and we would call back immediately and they would not be there to speak. They even once allowed another resident's family to remove our mother from the facility and take her overnight without her medications and without informing us!! Spring Hills Cherry Hill is essentially a hotel with an all-you-can-eat cafeteria, claiming to offer services that they do not. Loved ones beware. You can do better than this place and your loved one deserves better.

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