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American House Zephyrhills

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I Am A Friend Or Relative Of A Current/Past Resident

Commons on Pretty Pond in Zephyrhills, Florida is the best senior living care facility we have ever seen. It looks like a 5 star resort! The staff is wonderful and caring. The facility is clean and fresh. Our parents are in the Village area, which is the memory care area. They have around the clock attention and the staff keeps them busy with activities along with focusing on their healthcare. We love The Commons and would not consider putting our loved ones anywhere else!

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American House Zephyrhills

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

A very nice looking facility with minimal activities and services. The food is adequate with carrots as the main vegetable choice. The nursing / wellness center staff is very incompetent. Phone calls are not returned in a reasonable amount of time (1-2 hours). The wellness center administrator has trouble keeping track of Dr. appointments and lost my mother's medications. When the Exec. Director was contacted for information about the medications, she lied and stated they were returned when in fact, she had them returned after our phone call. We had to find another facility for my mother. When the new facility called the Commons for an assessment, the nursing administrator could not even remember my mother and provided totally false medical information about her to the new facility. Luckily the new facility could tell there was a problem and conducted their own assessment. There are better ALF places in this and other areas.

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