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My mother-in-law is in Brookdale Orange Park and it's not the nicest place. The food is not good, but she's used to it now. There aren't many amenities nor activities there. They only have 1 washer and 1 dryer for the whole facility. It's not an accommodating place.
My friend is in Brookdale Orange Park and satisfied with it. So far, the staff is doing very well. She has her three meals a day there. They have a staff that does her medications, laundry, and whatever other assistance needs she has. They have activities, and the residents are very comfortable.
Brookdale Co. invested in this Orange Park facility (carpet and flooring, wall paint, furniture and pictures). However, capital improvements without enough caregivers is just a frame without a quality picture. The facility is routinely understaffed with many who are disgruntled and underpaid. Those who do deliver quality care are too few and often overworked. It's also common to see only 2-3 workers at night with over 60+ seniors who don't even know what day or year it is. The price charged for such mediocre care is not only disgraceful but quite dangerous. This company has already been sued for insufficient care and neglect. When's the next law suit?
My dad is a resident at Brookdale in Orange Park. We have had numerous problems with my Dad's medicines. They aren't ordering them on time. He says they don't give them to him when they are supposed to. He also told me that he and other resident push their call buttons at night but no one responds or when they do its been a long time after pushing the button. I know that he has been up to the front office and complained. They tell him they will take care of it but it continues to happen. I also have been in and talked to the nurse about it as well as Latonya. Its very important that he gets his medicines and gets them when he is suppose to and also that the staff needs to acknowledge these poor peoples calls for help in a timely manner. I believe the people taking care of him are doing the best they can but that can be very difficult when they don't even have enough staff most of the time.
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