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Brookdale South Bay's apartments were nice, but they were not very receptive. I was sitting in a room talking to a lady, and we looked around on our own. I didn't like that they had an older man sitting by the door like they didn't have anything else to do. The dining area was beautiful. I don't think they were very hospitable as far as showing us around. The outdoors were nice, and they had a little garden area where you could sit and look at palm trees, trees, and shrubbery. There were no activities going on, and the staff was not very cordial, so I was not impressed.
We apologize that your tour of Brookdale South Bay did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
My sister-in-law is at Brookdale. Everything is really good. The cost was a factor, but she didn't agree with some of the management decisions. She has a 1-bedroom, 1-bath with a sitting area, a corner kitchen area, and there's a room for a sink and refrigerator. The food was excellent. The activities are not consistent. Several months ago they stopped activities because they had some budget problems. However, they now have Bingo, Spanish class, and jewelry crafting, which started back this week, although they cut back on the schedules. The working staff is wonderful, but I think they have problems with the manager. Also, they only have one elevator for 136 units. Brookdale provides simple housekeeping, someone comes and does her hair, and a podiatrist cuts her nails.
Brookdale South Bay was very good. We looked at a few communities, and this seemed to be the best. The person who gave us the tour was very informative. They served us lunch; we could order anything we wanted, and the food was good. They had an arts and crafts room, library, a general room, and an exercise room.
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