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My mother is at Carlton Senior Living San Leandro. The service is excellent, and the staff is very well trained. They have different kinds of activities like sewing, drawing, entertainment, and movies. They have a room with a pool table and a beautiful courtyard outside. The dining area is excellent and set up like a restaurant. You can order off the menu, plus they have food that is fixed for that particular day and items that you can order if you don't want what's on the menu. The food is really good. It's a 5-star place, so it is more expensive, but we're happy with it.
Carlton Plaza has a home-like/welcoming feel. Staff always appeared cheerful and interactive with residents. A concern was regarding the assessment process for independent vs. assisted vs. memory care. There seemed to be a disconnect on communication between resident, family, primary care providers and the on-site medical staff. Duplication of paperwork was done for each decision of added care or medications. Placement in the facility, no matter where, seemed to be the driving force rather than what was best for the resident. Dress codes for seating in the dining room were not communicated effectively resulting in restricted use. Overall a very decent facility, caring staff and abundance of activities.
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