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My family member moved into Brookdale in January. There was a good, welcoming staff who helped us know the system and the pricing, but all of a sudden, they were gone. They either transferred or quit.. They went through three head nurses since my family member has been there, and it’s disruptive. Changes bother senior people, the place was clean and efficient in the first month and a half, then with turnovers and stuff, there were odd smells in the common areas and papers that weren't picked up. They have sing along nights, bingo, and TV nights.
We visited Brookdale North Phoenix and we immediately recognized the quality from the moment we stepped into the entrance. A very distinguished lobby with a lot of people smiling and interacting in a very peaceful atmosphere. Families and friends of residents were sitting around the community chatting and having a nice time. The place was very clean and well designed with a nice sized patio and walking paths. We were pleasantly surprised by the rooms too. Big and bright. The common areas have beautiful furniture that is designed to be comfortable. The entire community seemed secure and enriching with a homelike feeling. It is a safe reassuring and relaxing place where residents take part in everything from sing-a-longs to discussion groups or listening to music. Family members can feel comfortable visiting their loved ones. Friendly staff and I would say, very knowledgeable caregivers that are dedicated and compassionate who are trained in helping the residents and their family members to live with both the good and bad days that go hand-in-hand with memory loss. The caregiver team is trained to value each individual and to recognize their different preferences and needs. They know that memory loss affects every resident differently. They provide personalized care at the very best level in the area. The dining room is nicely arranged and looks very clean and judging by the menu, every day seems to be a good balanced meal. Many services are offered and many are very important for the health of the residents. The doctors are on call 24/7, the home health, and hospice are as well. They offer a grooming service, transportation, and have a good amount of activities including, outings, games, and movie night. I need to underline the fact that all the employees are very nice and smile all the time and the administration is always eager to help with even the smalest problem. Visit the place and you won't be disappointed, we weren't. Just make sure it fits your budget since it is rather on the high end.
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