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Fantastic design, wonderful administration and staff. With amble room for residents to move around and wander inside and out, resident behaviors and restlessness are decreased hugely with this type of layout. The community is bright and cheery and the activities are engaging. The food is always been tasty and there are just enough choices to give a little variety without too many for those with dementia.
I have visited Brookdale North Glendale many times, but only a few times since Brookdale took over. I have seen many positive changes in the way things are ran throughout the facility. The care team for one, seems to be more concerned with following protocol and dramatically reducing mistakes. I don’t like to describe the prior care while Emeritus was still in charge as being sloppy, but sometimes you have to call it as you see it – there were special diet errors (can be critical), laundry errors (annoying), medication errors (critical), residents unaccounted for (critical), and so on. Since Brookdale has taken over, I have watched the care team work swiftly, yet carefully. When caring for the residents, they seem to be in the moment which leads to less mistakes from not being preoccupied. The morale among the staff members and residents has seemed to improve drastically as well. The mood around the community is calm and content. Overall, Brookdale North Glendale has turned into a community in which I have much more confidence. I can leave my visits feeling satisfied that I am leaving the residents in loving, capable, and committed hands and that is something worth mentioning.
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