Cogir at The Quarry

Tina W

My Mom moved to the Quarry in mid-December after being in the hospital and no longer able to live independently. She had Parkinson’s so was in the ‘ridge’ at The Quarry, a higher level care section. They tout a specialty for Parkinson’s, but I didn’t see anything other than a general exercise class and a support group supporting it. They didn’t seem knowledgeable about Parkinson’s and I often felt like when they provided updates to me, they were punishing or belittling her when she had odd behaviors related to advanced Parkinson’s, it made me sad. The good: she loved the actual caregivers, Austin in the gym, and thought the food was pretty good, provided you were able to go to the dining room. Food delivered to your room was always cold. She also loved swimming, during the brief time she was able to go to the pool. The bad: it took over a week before we saw a care plan and a month before it was being followed as written. We had difficult communication with our care coordinator, though eventually it got a bit better. We experienced laundry being mixed with other resident laundry, I found her bed remade without any sheets on it, we provided good towels but they only used their Quarry issued towels. Also, keep in mind that housekeeping is once a week, which for some is fine, but should be more frequent in a high care area, obviously, those residents can’t do things themselves. I went every other day to visit and there was only about a month where things went smoothly. After the first month, things got better, then when her health/Parkinson’s got worse, so did the care. When she needed help with showering, toileting, transport, they said her care needs were too much, and they didn’t have available rooms in the enhanced care unit. I went to other facilities to look for a place to move her to. They mentioned charging her for a 30 day notice if she moved, really? They couldn’t meet her needs and were requiring a private caregiver in her room, that is about $700 per day! All of a sudden, they had a room come available the first of April, unfortunately, she died a few days later. The Quarry loves their independent living residents, but those that require more care, not so much. Look at the Facebook posts, activities are focused on independent living and employees, not the residents with higher level of needs. I was paying for her care,not parties! 3 caregivers for 29 residents was not adequate. Call buttons often weren’t answered for 30 minutes, but they’ll tell you their average is 5 minutes. If your loved one requires a high level of care, this is NOT the place, look at a smaller place, the bells and whistles mean nothing if there isn’t good care when our loved ones need it most. Also, if you have a family member there, make sure someone is available to check on them regularly - I can’t imagine how it would have looked if I wasn’t a frequent visitor. I had to do laundry, wash dishes, clean the toilet, brush Mom’s hair, cut her nails, and make sure she was decently dressed EVERY time I visited, none of these are things they worry about. Mom died on April 7th. I am very happy to be done with The Quarry.