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Brookdale Richland

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I Am A Friend Or Relative Of A Current/Past Resident

The caregivers are great, you can tell they really do care. Although wait time in response to being called is horrible they can't help it. It never seems as if they have enough staff even tho I'm always ensured they are "fully staffed".Activities never seem to have a great turn out & a lot seem to be "Resident directed" meaning no staff to help. Food - looks nothing like they show on the websites or the Brookdale magazines I've seen around the building. We get the same complaints over cooked , dry. Quality of care overall is ok. They get most everything done, i just wish they had more time to talk to mom when she's down, time to encourage her to help with her care. It seems its so much faster to do everything for her ( brush her teeth etc) Facility cosmetically is beatiful since the remodel but if you pay attention they have a pest problem. Ants everywhere , i like to take the stairs and always see spiders and other creepy crawlies. The 3rd floor is so hot you feel like you can't breathe even tho I'm told the A/C is always running. Overall this building has a lot of issues, the staff is amazing, but they need more of them. The caregivers need more appreciation from the higher ups for what they accomplish with so few people.

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