Serenity Care of Virginia

Advocate and Guardian

AVOID this place. They offer neglectful treatment in a cold, dark, uninviting home (it is NOT the lovely environment the pics show, those are real-estate pics when they bought the place) and complete social isolation. Brought 87 year old mom w/dementia as an ADL able, ambulatory, social woman and left 3+ months later barely able to walk bc they let her stay in bed all day every day. Even eating most meals there, found her once lying flat with her bowl of food on chest. I found her multiple times saturated in her nighttime brief late in the day (she toilets during daytime). Day I moved her she was so saturated that the sheets above her, the mattress below, and everything in between to include her was dripping wet with urine. The terrible "caretaker" simply walked out while my BFF and I cleaned her up, defiantly yelling back to me "its not my fault!" and yet never offering to so much as help, never mind that I had already paid for the day! She instead sat in the LR on TikTok, blaring. And nutrition....I have never seen so much meals that consist of cheap hot dogs, chicken fingers and punch. And they advertise a sort of elder community in the house. Never happened. No social activities, games, outings or meals together. Not even communal TV time. The owners explained this lack of socialization by explaining to me that it was my moms fault, she upset the house dynamic. Come now. Thats how you manage it? Had no problem taking $$$$$ but could not employ a caretaker that was able to redirect a 87 year old, 110 pound frail woman? Shame on all of them for caring so neglectfully for this very vulnerable human being. Btw, pleased to know once I took mom out of Serenity Care of VA, she again began walking, toileting, socializing and engaging in life again. Not a single outburst....proving its all in how you handle people with this disease. And Serenity, definitely does not know how.