Springtree Healthcare & Rehab Center

Virginia

My mom was at Springtree Healthcare. The first impression was not good because they did not even know I was coming. Apparently, the admission lady was not there. The night people had no idea what to expect from my mom. There was some confusion when we first got there, which really upset me after we had driven five hours to get there. However, it got cleared up quickly because I called the admission lady. There were several staff members that were really good when I talked to them on the phone, but I didn't get to see them in person. The activity lady was great. I got to talk to their speech therapist and physical therapy assistant, and both of them were really good. The physical therapy assistant did all of the physical therapy, speech therapy, and occupational therapy. My mom had a very short attention span, so she did not participate in other activities. She was also in three different rooms and they were all nice and very clean. The place appeared to be very clean from the outside. Also they were easy to get in touch with.