Memory Care Community in Greenville County, South Carolina

Jane@57

The rooms is nothing like that picture. They need renovated. The nurses won't answer the phone I been up there visiting and the phone be ringing and they just keep talking. My sister had covid I went up there they didn't bother to tell me,no quarantine paper on her door and my daughter n law that's pregnant and I caught covid I have called the Administration 3 days in a row and he won't return my calls. I been up there and my sister was in unit 1 and put on her call light took them 45 min I would peek out they just standing around. This place is the pits.

AL

CARE ONLY A FEW ACTIVITIES NO SHUTTLE BUS OFFER TWO MONTHS FREE RENT TURNS OUT NO BALCONY AND NOISY TRY TO MOVE ACROSS THE HALL WANT THE FREE MONTHS RENT BACK FIRST ALLOW A DRINKING PARTY EVERY FRIDAY NIGHT A SMART PERSON WOULD GO TO ASSISTED LIVING NEED IT OR NOT BE CAUSE IT IS STAFFED 24 / 7 AND A NURSE ON DUTY AND WILL BRING YOUR MEDS DAILY AND REFILL THEM FOR YOU YOU DO NOT WANT TO GET OLD IN THIS PLACE COCKROACHES EVERYWHERE

Daughter

In 2019 this was the BEST community around! The director was amazing along with the caring and qualified staff! Sadly the director left. In March of this year they put my relative on the porch along with all belongings and said they could not return. No notice was given. This person did nothing wrong. They were angry at me and retaliated on the resident. A transfer was being arranged before this incident and the staff refused to complete the necessary documents for the transfer. I strongly voiced my displeasure which resulted in their anger with me. I noticed in a recent review, a transition period for new residents with no family contact was mentioned. This is new and ludicrous! If you care for your loved one, find another place!

Nancy

Windsor House is a good fit for my mother-in-law. It's kind of a smaller home with fifty residents and thirty-eight rooms. We like the fact that they have a mixture of residents there. She can be as independent as she needs to be but also get the care that she needs. They have a doctor on call and nurses come in. They're very attentive to the residents' individual needs in terms of food and lifestyle, so to speak. She's in a single room; she has a bathroom and a living space. They allowed us to bring furniture from her home, and they provide the cable setup in her room. She doesn't have a need for a telephone but they would provide one, and I think there's an extra charge for that. She liked the fact that for the price it was all inclusive; there are not a lot of add-ons because she's on a very limited budget. They play bingo, and they have activities every single day that they can participate in as they wish. Every day they can look at the board with a list of activities available that week, and the residents are allowed to participate if they're interested. They have a library, which is good since she likes to read; they have a living room with a fireplace where they can sit and read; and they have community dining -- it's a nice setting. The activities are a little limited right now due to the COVID shutdown. The staff I've interacted with are very nice, and the layout of the place is very nice.

Frank

My father is at The Legacy at Southpointe Drive. It's been good. It's a nice place for him. The staff is great. There has been a lot of confusion financially, but mostly everything has been resolved. They feed him three meals a day, and he has his own refrigerator and groceries. He is able to snack when he wants, so it's pretty convenient. They have a fitness center, but because of COVID, they really haven't been able to get him up there yet. I would like to look into some kind of therapy or somebody who can help him with his exercises because he's not doing them. When you walk into his apartment, there is a full-sized bathroom to the left. It has a walk-in shower, which is important, because he doesn't have a lot of strength in his legs. To the right, there's a mini-kitchen, a sink, a microwave, and a full refrigerator. He has a bed on one side, his chair on the other, and a TV hookup. It's a nice place, but it's kind of expensive.