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Arrowood at Southwestern

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I visited this facility

I didn't have a good experience with Arrowood at Southwestern. I was in the wrong building and the lady at the front desk didn't even receive me when I walked in. They looked very disorganized. The appointment apparently got lost in their calendar and I had to wait 25 minutes for the girl who was going to show me the place. Even though she was very nice and sweet, I had 15 minutes left because I had to go, and she gave me a quick tour. The staff in the two buildings was not very friendly and not very customer service oriented. The place looked good and could be great for some people, but it was not a good fit for us. They told me about some meetings and movies that they have in the grand room. The facility was very outdated and there was a lot of clutter. They took me by the rooms, the area where they eat and do the meetings, and a small craft room.

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Arrowood at Southwestern

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I Am A Friend Or Relative Of A Current/Past Resident

Arrowood is pro-profit, and they don’t worry about the people living there. The shortcuts made with the meals are unreal. I didn’t like it. They’re very business-like and not personal. They have one woman who is supposed to be the activities director, and they work her to death, and she’s tired. Their main activity was bingo. They lack maintenance. The people they have are terrific, but they need more.

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Arrowood at Southwestern

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I Visited This Community

I thought Arrowood had a pleasant setting and a pretty nice atmosphere. The guy was very knowledgeable about the facility. They had different movie nights, groups that individuals that can get into, and outings to take people out to different places. They were very knowledgeable and answered the questions that I had. They took us around and showed us the apartments. It was very clean, nice, and presentable.

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