The Residence at Presque Isle Bay

S.S.

My father moved in a couple of months ago now. It's very nice, clean, have a friendly staff, and pretty views. He has an apartment, but they have studios, or a two-bedroom. They have a separate dining area which feels like a restaurant, and you order from a menu. It has windows that overlook the bay, an activity area upstairs where they have games and stuff, and an area at the front of the building, where you can have a Sunday brunch or a cafe party. They have a TV room and do movies every Thursday.

Rick

My parents are in here. It's been excellent from the start to today. We've had no problems. The staff is good. They keep the apartment nice and clean, and they take care of the laundry on time. They do a good job. They have a two-bedroom apartment, and we made one a living room and one a bedroom. They have a nice patio out back that faces the bay on Lake Erie and during the summer they show movies out there. There are buses that will take the residents to the casino or the mall. They have a library and an exercise room. They can walk around very easily. They have different activities during the week that they have posted all over the facility. My dad has dementia and they have a dementia unit attached to the assisted living building, so even once my parents get separated they'll still be in the same building.

John & Wendy Hirsch

Let me first say that our mom has never been a complainer and has never had anything negative to say about the food. Her meals are timely and if needed she can eat in her room. She does enjoy having a room with a view of the bay and enjoys watching the water foul, boating and lovely water view. The public spaces are comfy with lots of places to just stop and sit a while and lovely little “sun room” spaces to enjoy large windows and the outside views. Sadly there is no one at the lobby desk after 4 leaving no one to greet guests or encourage residents to engage and also leaving the Bistro Cafe unattended to for snacks and activities for socializing. However the most important need is the daily needs of the residents. The staffing does not seem to be adequate for the residence’s needs - the facility appears to be way under staffed. Last night there was 1 person for each floor and when one is on break, the other is covering both floors alone. As I mentioned earlier there is no one at the reception desk in the lobby after 4pm so if you need someone the resident or their visitor if they have one, has to hunt all over for someone to help them...it’s like a ghost town at times. When a resident pushes their buzzer for assistance they have no idea how long before someone is going to show up. A communication system that included a response from the caregiver to the resident would go along way when the resident who cannot get out of their chair to their bed or the bathroom w/o assistance is waiting...and waiting. There is no one managing the Bistro Cafe any more so snacks are not available like they used to be. There used to be card games going on in there with ice cream or home made goodies and popcorn with some ice water & juice all the time and now it’s empty. Our mother has been in this facility through 2 ownership changes and as a family we have seen the facility deteriorate - yes they have a patio outside but it’s a disheveled mess out there and many plants are left for dead as well as the front entry which used to be Seasonally decorated all the time and beautiful. Everything is covered with debris and webs and cushions just in massive piles by the doorways. It used to be a lovely place to enjoy the outside...both front and back patio. Overall as a family we are very disappointed in the new ownership.