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Holden Heights Assistant living needs help, the staff needs to either be retrained or hire people who have a heart to serve and an ability to follow State, Federal and local guidelines. When you visit the facility it appears to be on the Square (adhears) with rules and care of the residents, but underneath they need more dedicated help, not persons who just want a job and a pay check. The site staff-especially front office could use phone etiquette as well as person to person etiquette when you want to speak with someone. They need a patient advocate who will listen to them and see to it that their concerns are met with positive feedback. Residents should not feel afraid or ashamed if they have a complaint about anything.
Holden Heights is a converted hotel, so everybody has their own room. They have common hallways and dining hall at the bottom. It's decent and takes care of our needs. My brother likes it there. The staff keeps changing, which is a problem. At one point, they were pretty active and had a bus to go places, but the woman who did the rides retired and they stopped the trips. It's a pretty clean facility.
I would not recommend Holden Heights. Be aware this facility has major problems. ADA not accessible for entry/exit doors. Has 2 elevators, but usually only 1 working-try to evacuate in an emergency 4 floors 100 patients! Electrical issues aka smoldering electrical outlet-after 1 week said it had been fixed, but plate screws had never been removed, only plate cleaned off! Staff is practically nonexistent on weekends. If present they are hanging with friends and family and children too behind nurse's desk. Too busy to answer call bells! Communication lacking between Executive Director and staff and family-do not return emails or phone calls! Sanitation issues aka like fruit punch left in patient room until it starts to grow mold on the top! Floors in rooms poorly maintained-usually swept under closet door out of sight! Laundry and business office also has issues. Everytime I thought as caregiver it could not get worse it did! You will regret moving your loved one to this facility.
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