Memory Care Community in Nassau County, New York

Grace

My mom went to this facility for rehab in October 2022. The treatment there was horrible. The first week she developed an allergy to her antibiotic and it took me 4 days of reaching out to the staff for someone to do something about it. The following week she fell and went to the hospital. A week and a half after that my mom started to de-compensate, I told them that something was wrong with my mom and they didn’t do anything about it. On the third day after chasing nurses and telling them that my mom was not doing well, I administered a home test to check for urinary tract infection. She tested positive, i immediately told the nurse and she told me to wait two minutes, two hours later I was informed that she had left, I told the nurse that was there and he did nothing. The following day I found my mom in a wheel chair alone in the dining room with vomit all over her cloths her dentures were on the floor and she was unresponsive. Immediately I told the same nurse from the previous day and all she did was touch her forehead and told me that she didn’t have a fever and that she was going to give her an IV. I insisted I wanted to take my mom to the hospital. After some back and forth my mom was taken to the hospital. By the time my mom got to the hospital she had 104 fever and they found she had a urinary tract infection and acute kidney lesion. She was hospitalized for 10 days. The staff here is heartless the signs that my mom was not doing well were obviously and no one did anything.

Concerned Granddaughter

This facility keeps patients against their will. Some staff members are true angels but my grandfather has been asking to check himself out for at least a week and he is still there even though we have home care in place. They will not provide a discharge date so we can have our live-in aide ready to go so no matter what we will have to scramble. The food is cold and inedible. They promise a shower but it keeps getting put off. Thank god we visit daily because I can’t imagine how much worse this would be.

Bibi

My mother has been at this facility for a couple months now, and I can honestly say it was the best decision ever. From the 1st day of the tour, the administrator made me feel so welcomed. It felt at home, and to top it off my mom made friends during the tour. My mother ended up staying for lunch and didn’t want to leave. The room we have is spacious with its own bathroom, the staff has been so cooperative and communicating with me constantly since i have been away. I will definitely recommend this facility to anyone.

Mother

HORRIBLE. Staff is rude and lazy. Supervisor’s are useless and social workers are rude and arrogant. The only person who ever seemed to care was The concierges. Would NEVER recommend this place for an animal let alone a human being.

Jason R

The staff is 10/10 amazing they make my mom feel right at home. One of my biggest fears was my mother acclimating to a new environment and she fit right in everyone including residents made her feel so at home and I couldn\'t be more grateful Thank you Rosewood truly a blessing.