Assisted Living Community in Nassau County, New York

Grace

My mom went to this facility for rehab in October 2022. The treatment there was horrible. The first week she developed an allergy to her antibiotic and it took me 4 days of reaching out to the staff for someone to do something about it. The following week she fell and went to the hospital. A week and a half after that my mom started to de-compensate, I told them that something was wrong with my mom and they didn’t do anything about it. On the third day after chasing nurses and telling them that my mom was not doing well, I administered a home test to check for urinary tract infection. She tested positive, i immediately told the nurse and she told me to wait two minutes, two hours later I was informed that she had left, I told the nurse that was there and he did nothing. The following day I found my mom in a wheel chair alone in the dining room with vomit all over her cloths her dentures were on the floor and she was unresponsive. Immediately I told the same nurse from the previous day and all she did was touch her forehead and told me that she didn’t have a fever and that she was going to give her an IV. I insisted I wanted to take my mom to the hospital. After some back and forth my mom was taken to the hospital. By the time my mom got to the hospital she had 104 fever and they found she had a urinary tract infection and acute kidney lesion. She was hospitalized for 10 days. The staff here is heartless the signs that my mom was not doing well were obviously and no one did anything.

Concerned Granddaughter

This facility keeps patients against their will. Some staff members are true angels but my grandfather has been asking to check himself out for at least a week and he is still there even though we have home care in place. They will not provide a discharge date so we can have our live-in aide ready to go so no matter what we will have to scramble. The food is cold and inedible. They promise a shower but it keeps getting put off. Thank god we visit daily because I can’t imagine how much worse this would be.

Bibi

My mother has been at this facility for a couple months now, and I can honestly say it was the best decision ever. From the 1st day of the tour, the administrator made me feel so welcomed. It felt at home, and to top it off my mom made friends during the tour. My mother ended up staying for lunch and didn’t want to leave. The room we have is spacious with its own bathroom, the staff has been so cooperative and communicating with me constantly since i have been away. I will definitely recommend this facility to anyone.

Mother

HORRIBLE. Staff is rude and lazy. Supervisor’s are useless and social workers are rude and arrogant. The only person who ever seemed to care was The concierges. Would NEVER recommend this place for an animal let alone a human being.

Jason R

The staff is 10/10 amazing they make my mom feel right at home. One of my biggest fears was my mother acclimating to a new environment and she fit right in everyone including residents made her feel so at home and I couldn\'t be more grateful Thank you Rosewood truly a blessing.

Jodi

I visited Maple Pointe for my father, and that was very nice. It was very clean and inviting. The staff were very friendly and caring. They have a little bingo and some card games. They showed me the outdoor area, the dining area, a movie theater, and a library.

ReviewerFY#0316

I currently have Home Instead Merrick helping with my husband's care. They help out with showering and preparing lunch or breakfast, whichever is needed -- but it's mainly lunch. They see that he's dressed properly because he puts on daytime clothes at night and nighttime clothes in the daytime. They check after him and clean up if needed. They also do light housework, vacuuming, and take him for a walk when they can. Today he has a dental appointment, and the caregiver will be accompanying us. It's his first visit to that dentist so I'm going, but the caregiver will be driving us and acting as a companion to help him understand what's going on. They do whatever I ask them to; sometimes it's an errand, and sometimes just getting lunch for him if I don't have anything prepared. It's whatever I need at the time, like washing clothes and folding them from the dryer, and things like that. Whenever I have to speak with the manager or the people at the office, they're always very kind, very thorough, understanding, and easily reachable, so I've had no problem whatsoever. I've only been with them maybe three months, but they have been very responsive. If somebody could not come in, which happened a couple of times, they would let me know ahead of time and determine with me whether or not I wanted a replacement. I have not been with them that long, but I'm very pleased with them.

Helen

I really liked Somerset Gardens Senior Living. It was actually on the top of our list. They had a ton of parking, and even though it was older, it was still homey. It was actually a converted hotel. I really like that most of their rooms have outdoor balconies, too. The staff was very, very accommodating, pleasant, and excellent. The halls were a little narrow, though. I think they should have been a little wider, but that was fine. It was clean and had no smell.

W. McNair

I had my dad in this facility but removed him due multiple hospitalization from falls and urinary tract infections that became septic. The nursing staff is not qualified to oversee any type of medical care. No recreation to speak off. Housekeeping mops the floors with dirty water and then sits around watching tv all day..