Memory Care Community in Macomb County, Michigan

Vaflygirl

The rooms are inviting and relaxing. The food is like a 5 star luxury resort. On the surface, it all appears to be perfection. The security and safety of your loved one is a complete after thought, particularly for those on the memory care unit. Absolutely no sensitivity training and the staff is completely ill prepared for true elder care. It’s all smoke and mirrors.

Disgusted with The Bay

The facility is nice, but the company seems unable to manage anything appropriately. They got a new pharmacy and are charging residents extra if they don't use it. Medications are not delivered timely, scripts are lost completely and it's more expensive than the old company. They are filling most of the caregiver positions through an agency and most of the previous staff, the ones who actually got to know residents and cared about their welfare are gone. Some of the agency people are rough with residents and have been overheard yelling and swearing at them. My own family member is afraid of some of them. They are lax in resident care, rooms smell of urine, showers are given without using soap or shampoo, sheets go unchanged for weeks, special diets are not followed and unexplained wounds go untreated unless your family member has an outside nurse come in and monitor the care. Your family member would be better off literally anywhere else.

Marie

This facility has gone downhill in the past year, since this facility was sold to an out-of-state company. There is a staff shortage, constant turnover and minimal training. The best caregivers often leave.

Loving sister

I had to go and take my sister out after only a day. They let her run out of oxygen and did not answer call bell. I had to call and the desk clerk had to run up there to get her help. They did not give her meds correctly if at all. She ran out of oxygen 4 times in the first 12 hours. My sister called me because they just ignored her call bell. They also told her very rudely she would stay there as long as insurance paid. I would not send my worst enemy there. Also the staff,except Natasha(desk clerk) were rude and stood around complaining about how much they hate their job. I am praying for the people in there who have no one to see about them. Beware of this facility. I also reported them to the appropriate authorities.

Therese

My mom is moving into The Arbor Inn. It's centrally located for all of us children, so it would be best to have her closer to home. The director took me around for a visit personally. Of course we had to wear a mask, check our temperature, and everything. I like that it's a smaller place, it's family-owned, it's only one floor, and for the price we're gonna get a lot more than her other place. She's in need of more care for her health and safety, and I think that this place is going to give that to her. The staff is very friendly, very caring, very knowledgeable, and definitely took an interest in our situation. They asked a lot of questions to see if my mom is gonna be a good fit. Everything's included in the price; the only thing she's gonna pay for is her phone bill. They'll check on her round-the-clock, she won't be left alone, they'll take her in the dining room, which isn't very far, and they have the whole thing like the barber shop, the TV room, rec room, and the library. She's got a lot of places that she can go and it's all on one floor; no elevators. I was shown what the daily menu would look like; it's up on a board there. It was very nice, very clean, with no smell.