ProMedica Skilled Nursing and Rehabilitation (Canton, MI)

Robbie

My mom was in Heartland Health Care Center - canton. I didn't like any of it. I had a bad experience with them, I wasn't happy with the social worker, and my mom fell five times there. She broke her hip, and I wasn't happy with them at all. I never really got the chance to go in, I had to visit her outside the window, and I understand that, but there were other things that were happening that I wasn't happy with. The year before, on Mother's Day, I sent flowers and cards up there. They had released my mom to my sister, and when I called they kept telling me for three days my mom was sleeping, but she had already been released. When I called to speak to mom, they would never give me the phone, they would tell me she was sleeping or she was eating, and they said they would call me back. They would never call me back. I don't know how to tell them to improve.