Symphony 87th Street

Kimberly

My dad's therapy at Symphony is fine with the rest of the care. They need to improve on the general patient care. Also the food, I know that the food in these facilities is not good, however, it should be warm and it should not be cold on a regular basis. The attentiveness of the general staff I think, needs to improve. I don't know if it's because they have so many, but they need to be attentive. I really can't give anything about the upkeep because I have not been inside the facility past the door to bring my dad something.

Gwendolyn

My aunt and uncle are at Symphony Rehab/Nursing Home (Symphony 87th Street). With the virus, I haven't been able to see and check the place out. When I tried to give a visit on the computer, it never happened. I did an outdoor visit and with the virus going on, they only let you visit for 30 minutes, and that was a short visit. I feel like if I have to visit with both of them, each one of them should get 30 minutes, but instead it's 15 minutes a person. I didn't like it at all. My first impression of the facility was that it was clean. The young lady that is taking care of my aunt and uncle is very professional, but you don't have the same person all the time. As far as activities, when I talk to my aunt and uncle, they don't have any programs right now because of the virus. They don't do anything. They only provide very small servings of food. My aunt and uncle complain about being hungry. They're not professional at all. When you call them, you never get through on the phone. They hang up on you. I cannot get a Zoom visit, too. They don't know anything. It's like the blind leading the blind; the whole team doesn't know what the other hand is doing. There is no communication. They need to improve on everything. I think all of them need to be able to have some type of training. They should have professional people answering the call.