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It was very favorable. The rooms were a little on the small side but very nice. They had talks and movies in their own movie theater. They also had regular activities like bingo. The place was very clean and well-maintained. The food and dining experience were excellent. The staff was very friendly, efficient, and seemed to be doing their jobs well.
I am currently living in Brookdale Sunrise. The staff is very friendly and cooperative. Their rooms are little on the old side, but they are doing upgrades right now. The place is on a very quiet street without much traffic on the road. It’s very close to shopping centers. They have bingo every day. We celebrate mass as well. Everything has to be their way or nothing else, and I am planning to move out this week.
We apologize that your experience did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
My mother is in Brookdale Sunrise. It used to be Emeritus at Springtree and Brookdale took over. It's OK but not the greatest. They take pets and that's a good thing. We expected more when Brookdale took over because they're much larger and all over the country, but they still didn't come up to my standards as far as being there and helping out. They have a swimming pool but nobody uses it because there's nobody out there there to take them out and watch them. That's one of the things that she gets upset about. They also have a library, theater, do different things with people like shows once a month, friends and family night, and bingo. They also have a vehicle that will take them to their appointments on Monday, Wednesday, and Friday. Tuesday and Thursday they take them shopping if they want to go to Walmart or something. They could step up to the plate and be a little bit better. They raised the rates when they took over, so you'd think they'd give them something more, but it's still the same. They don't do a whole lot for them, but they do have a man who comes in twice a week who does hair, a salon there, and somebody does nails. All this stuff was there before Brookdale took over, so you'd think that they'd do a little bit more.
We’re not happy nor satisfied with Brookdale Sunrise. We don’t want our loved one to be there. It is terrible and the worst thing for him. The help is not good, don’t return our calls, and are not helping him. They’re not doing anything that we expected them to do. The apartments are lousy. The place is like a labyrinth. We are not happy with the facility and the staff. The whole experience has been so sad, and we’re very upset.
I absolutely would never have my mom go to Brookdale in Sunrise. When I went there, there was very little supervision. People were roaming around and didn’t seem to know what was going on. Before I left, there was a poor lady in the main restroom's doorway where guests and people come in with no clothes on on the bottom and asking for help. It was very shocking. There was no way I would have my mom go there. The person at the front desk didn’t seem like she knew or cared about what was going on. Also, there was a whole bunch of people in the front waiting to get into the dining room. It was very sad.
They have nice, accommodating staff at Brookdale Sunrise. It was a nice facility. My client actually went and had lunch there and thought that the food was very nice. The room was appropriate, and they were willing to help him, but the family has not ready to make a decision.
Brookdale Sunrise is located near popular shopping stores and an established community. The interior does not match the exterior. The entryway feels incomplete in terms of the decor. However, the layout is befitting for seniors and easy to manuver through. The staff is always friendly and understanding. The rooms are spacious and open. Crown molding and a soothing paint color would make it feel warm and cozy. Activities are held on site and should be intriguing to most. The dining room is large with round table, chandeliers and high ceilings. Meals are provided three times a day and taste great.
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