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My dad has been in Northglenn. The staff is very friendly. They get to know the residents very well. My dad's apartment is very nicely done. The other apartments that I saw are also very well kept and clean. You can get a studio apartment or a 1-bedroom apartment. The studio apartments are just one room with a small kitchenette and a bathroom. They even have a companion apartment, like if your family member wants to stay there, they could stay there. My dad likes going to Northglenn's activities. They have activities like going to the casino and going on a picnic. Residents have grocery shopping because they all have refrigerators. They provide a lot of neat little things for the people. They have a resident council that meets once a month. The staff members meet with the residents asking about what's going on, if there are any complaints, and how to address then. My dad went to that yesterday and he really enjoyed it.
The price in Northglenn Heights is outrageous, but it seems to be well-established and they have many good reviews. We've had a little bit of trouble making things go the way they should during the first month. The cleaning staff wasn't doing what they're supposed to, but now it's going a lot better. They have an exercise room, lots of social groups, movies, a happy hour they can go to, and also buses that can take them out to do stuff. There are always many people in their chapel services and they always have people come in to provide musical entertainment. I personally think the food was fine the one time I ate it, but my mom thinks it's the worst, so I'm not sure. The staff is very friendly and helpful. They have many shifts where one day you have one person doing this and the next day it's another, so we had a little problem with the communication between them.
Hi Frank, I'm Katie, I work at Milestone Retirement's support center. First, thank you for taking the time to leave a sincere review. I agree that having to explain the same concerns to multiple staff members because of shift times and turnover is frustrating, so I've shared your concerns regarding communication and food selections with Northglenn Heights' leadership team, along with our West Division Regional Vice President of Operations and Director of Dining Services. Thank you again for bringing this to our attention, Katie- Digital Marketing
We really liked Northglenn Heights Assisted Living Community, and it's where Dad would probably go. The staff was really nice. We liked the apartments and the dining room. They had a lot of activities like field trips, movie nights, and games.
The staff at Northglenn Heights Assisted Living Community was very friendly. The rooms were of good size, and the food was good. The place was clean, and they appeared very efficient. There was a good male population at that place, so there were more male activities as opposed to just arts and crafts. The excursions were oriented to the males, too.
It was kind of chaotic when we went over to Northglenn Heights. I think it was 4th of July weekend. They were understaffed and the lady that was trying to do everything at the front desk was very focused on what she was trying to get completed. However, the two ladies we talked to were extremely nice to us. One of them was able to take us on a tour. There were big dirty spots on the carpet and the food was awful. The memory care unit seemed very crowded, so it kind of turned me off. The dining room was full. The cook or the lady in charge of the kitchen talked to us and she was lovely; a really nice lady.
Our tour of Northglenn Heights Assisted Living was very good. Mom will be transferred there when she goes on Medicaid. The rooms were very nice. The dining area was very nice and clean. The food looked good.
Northglenn Heights is nice but they just didn’t have what we wanted for mom. It’s an older facility and the rooms and everybody were nice. The staff was informative. It was kind of hectic when we got there.
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