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My mother is at Bonaventure of Colorado Springs. It is big and nicely decorated. They have a sidewalk that goes around the place, but there is no really outdoor space. My mother goes to Bingo, and that's the only thing I know about any activities. My mother's room is a small 2-bedroom,-2-bathroom. She has a living area with a kitchen. When I visited her, her room was always clean.
My mother is in a Bonaventure facility. She has been accosted and verbally assaulted more than once. Inexperienced staff. The service add ons is a scam. They will falsify reports and out right lie about the services they are providing. Don't be fooled, it's just for the money. The post with positive comments has got to be a shill or employee.
Overall you can't just sit in your room here. There are so many activities going on, and much easier to get transportation to go out at this community. The resident socialize here, they recall one another and are not lonely. Like other smaller places close to Bonaventure that claim a smaller home like environment is better, a few places very close to this community are just boring!!!! The residents are NOT BORED at Bonaventure . Other home like places close to Bonaventure do not provide enough activities nor do they provide transportation . The smaller home like facility
I took my loved one out after the incredible turn over of staff. I TRIED to talk with management, specifically the Executive Director. I tried on numerous occasions to speak with her but was stopped by some woman who claimed to now be the receptionist but I saw her in dietary. The staff told me over and over, "They don't want to hear anything bad". If you try and talk to the director she gets nasty and just walks off. My mother is the most important person in my life, things have been taken, staff is rough and untrained. I wouldn't put my dog in here. I plan on calling the State of Colorado Attorney General and complaining. For what we paid each month ON TIME we got nothing but lip service and found a staff that feels like they will be fired if they say anything.
This place appears nice but don't let it fool you. Untrained staff. Admin that covers for inadequate service and continued add ons to service charges.Residents are left unattended, injuries and unanswered calls for service. Run for your life!They will hasten the death of your loved ones.
6-27-15, SaturdayToday, I moved my mother out of the Bonaventure facility in Colorado Springs.We moved her in at the Grand Opening and had high expectations, were promised the world. Carlie was especially friendly. I should have known when none of my phone call were returned after giving a deposit that there would be a problem. But, the facility was nice and new, so we took the bate. Things started going bad real soon. They messed up my mother's long term care. It took me 6 months to get back on track, it was a nightmare. The food became horrible, the staff was cut in half. We finally after a year and a half, with no improvement, and no one able or willing to help us decided to move. From the moment I gave notice they started harassing my 80 year old mother. Her meds were always 3-4 hours late, if given at all. Many times she was given the wrong medications.They treated her with disdain at the dining room. Kim (the med giver) has been especially cruel. Today Kim refused to give my mother her medications. I had to call 911 at 12:00 PM for her 8:00 AM meds. When I told KIM that I had called the police, she and another very unpleasant older woman who worked there asked me to leave the facility. I had even called her doctor (Robert Spees) and he phoned them 3 times and asked them to please give her her medications. The police arrived at 1:00PM. I could go on and on, but suffice to say, I cannot believe how we were treated, and I would not let these people take care of my pet fish let alone a loved one. Please don't be fooled by the new facilities, it is a bad, bad place to live. I have never been treated so rudely, and we never missed a payment to this facility. But, we were treated like trash. The way we were treated was criminal. Beware!
We are in the process of having Bonaventure investigated for medical restraining as well as lying on hospital reports after having residents in their memory care placed in psych wards and demanding they be placed on tranquilizers before returning. They will also require the residents' families to continue paying while they refuse to let the resident live there. All Bonaventure cares about is making easy money, and they are willing to go to great unethical lengths to do that. If you love your family member, do not let them live there!!!
My friends loved one has been there since the beginning. It started off ok, but quickly went downhill as staff started to leave. They should NOT BE IN MemoryCare! Looks beautiful on the outside, but that's where that ends.
Bonaventure has been nothing but a nightmare since moving my loved one in. Care level is very poor to none. I would NEVER recommend Bonaventure to anyone.
My loved one is in assisted care and I can honestly say that nothing gets done properly. HUGE mess! Do NOT put your loved one here. You'll regret it.
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