Continuing Care Community in Maricopa County, Arizona

Dincoo

Nice spacious rooms. The food is basic bland gross cafeteria food. The 'caregivers' need loads of training and need to learn how to do all of the job. They are pleasant to your face. They do not clean. There is a roach problem. One tenant had food trash EVERYWHERE and it had been there a long time - cleaning once a week is supposed to be included - they obviously do not perform cleaning on a regular basis. They do not assist with hygiene unless you pressure them to. Our family member was here for less than 4 months, and we had to move him because they did not do what they said they would and were contracted to do.

Russell

My wife died of "natural causes" at LiAnn's ca. 3:00AM. The "house doctor" Dr. Livi refused to sign the death certificate. He said, I could agree with him, he had nothing to do with h3er. It also had several errors. I have filed a document with the Attorney General of Arizona.

Renee

The rooms are small fairly clean. No cable or satellite. They are short staffed and not responsive. Do not bring your loved one here if they need attention from staff. You ring a call button and no response. If family is visiting they are still unavailable. The halls are atrocious and the carpets look like they have not been cleaned or sanitized in years. The website and pictures are deceiving. There is never anyone at the nursing station. It’s a scary place.

jean A

I can not say enough about how appreciative I am of the care and compassion Quail Manor staff and the owner Colleen provided my mom for the past 5 years. I have been an ER nurse for 20+ years and have seen the end results of poor care provided to some care home residents. I never had a complaint with the staff at Quail Manor. My mom was well cared for, never had any breakdown of her skin the entire 5 years, never had covid and the staff truly loved and cared about her. If the staff or Colleen felt something was just “off” about my mom or maybe she did not eat well that day, I would receive a call or text that day. The staff stay awake all night checking on the residents, which is huge. Not all resident care homes have that service, instead they have staff sleeping in the care home. My family found comfort and peace knowing she was well cared for.

Lisa J. R

I lived at Lifestream for 3 years. The apartments are like patio homes with a carport just outside the front door. The residents are nice, very friendly and helpful. The staff was helpful and caring. I moved in during the pandemic. I moved there because my doctors recommended getting help with meals and housekeeping. I am a vegetarian. When i visited there were vegetarian options for meals. They had daily entrees for lunch and dinner and available everyday options. The available everyday menu shrunk during the pandemic and very limited vegetarian options. The meals are included in the rent. Because they did not offer many meals that I could eat i ended up buying my own food and not eating in the dining área. I was paying for food that I could not eat. I asked if could not pay for the meals and was told no they didn’t have meal plans the meals were optional and the rent would be the same. I felt like i was being ripped off. I chose to move out. The food was ok when i visited. The dining area was closed due to the pandemic. When it reopened, the quality was not good. The food is cooked at another LifeStream property and delivered daily to the North Phoenix property. 3 stars are for the caring staff and warm, friendly community. If you are looking for a safe, friendly community then this might work for you. I moved out 1 year ago.