Fair Haven Retirement Center
1424 Montclair Road
I am a friend or relative of a current/past resident
I visited Fair Haven nursing home for mom. I did not have a very good experience there. I had made arrangements for them to meet me there several times, and I don't think they were very organized at all. There's some untidiness to the facility, but the outside looked very well kept. Inside, there were some things that could've been picked up a little bit better. I don't want to put them down on that because it could be shortage of help or whatever. The nurse who gave me the tour was excellent; she was a "five." The admissions coordinator was a "three" because she would not return calls, and I had to run her down for information. In fact, I don't think the admissions person even works there anymore. My mom was actually there for rehab before she tried to transition into the nursing home. The food was adequate. The value for the money was satisfactory. Their admissions office is just lacking in communication and responsiveness. Two other residents had contacted me because they had a family member on the same floor as my mom, and no one from the admissions office was communicating with them. That was right when COVID started last year, and I'm sure they were shorthanded, but still, communication was very bad and follow-up was very bad.