1 Memory Care Community in Wood County, Wisconsin

Cathy Peterson

Poor…poor…poor care. If you hate your loved ones then this is the place to take them. Under paid and over worked staff, under qualified, poor training meanwhile, administrative staff indulge in long lengthy lunch breaks, lake parties at the facility skeleton staff tries to maintain lunch for residents. My blind mother in law has dealt with sitting in a pool of urine, skipped meals, meds left on bar (as if she could’ve found it “blind”) abandonment in the the bathroom, rarely accountability or consequences for abuse, your loved one would be better dropped off at an animal shelter, at least they’d be put down in a matter of a few days. These poor people endure this for years under these conditions. We’ve lost my father in law exposed to Covid while in this facility from a staff member among up to 15 other residents last fall( staff wasn’t regularly being tested at the time) my father in law rarely left his room, yet died of Covid. Most of the 15 died as a result…my mother in law was diagnosed but asymptomatic and survived. Recently…we got her the heck out of there…moved her on our property and hired a caretaker. Who’s at fault? Those looking to fill the rooms, overwork the staff, underpay them, without remorse for the treatment of the residents….look at the director. Hope you enjoy another vacation, late arrival to work and another lengthy lunch (daily) while you should be involved with staff trying to serve residents lunch and along side them…guiding by example. Leaders should be leading by example Cathryn. Hope you enjoy another bonus at your staff and residents expense. We’re angry because we were mislead…by the care that was promised upon arrival and the increased cost despite their needs were never delivered unless we were there to deliver it ourselves among many others which we pray for every day. We’ve witnessed very poor treatment of other residents and family members who have the resources to pay for additional caretakers because staff can’t bother delivering food, administering meds and ignore “call lights” as they’d prefer to hang out in the outdoor smoke area. The director is aware of this among all other concerns but doesn’t hold accountability toward staff nor are they willing to pay a fair wage for those that actually do care….it could cut in into their own bonus. Fill those spaces…line the pocket. Lets talk about activities…we were shown an exercise room with equipment, arts, church services, etc….it’s all a lie. Maybe a celebration for holidays and bingo…that is it….period. The quality of food is extremely poor; the kitchen mgr Angie is a beautiful soul but again overworked and very little to work with. I could write book of our daily struggles and challenges with these people and believe me, we fought very hard nearly daily for a year. We held off reporting these matters to APS as conditions for my mother in law was bad enough and we were fearful the conditions could continue to worsen until we could get her out of this place!

KME

Snyder Village has a locked memory care unit as part of their assisted living facility. While they do provide some programming, they are not equipped to deal with the range of challenges experienced and exhibited by persons living with dementia. There is minimal care planning and coordination with medical providers or behavioral management specialists. Care planning and decision making with family is woefully lacking. There are better memory care services available in the area.

Kay

The Waterford at Levis Commons was nice. We met with the coordinator -- the person who gives the tour -- and she's very nice. They have a lot of activities, but I'm not sure if they're doing very much of that because of COVID right now, and they're all pretty much shutdown as far as activities. They provide two meals a day, lunch and dinner, and I believe that a lot of the meals are delivered to their rooms. The building is nice and fairly new. They have people from OT and PT come in for the residents. The rooms weren't as nice because they had people in there. They needed to be cleaned up and refreshed with new carpet and new paint, so it's kind of hard to judge the rooms themselves, but they were very roomy.

S. Thomas

If I had the ability to give negative stars I would. My mother passed away the morning of 4-29 and my sister was denied access to her the night before while she was still conscious. We were only able to spend a few minutes with her that morning before she passed. Autumn Winds then proceeded to pack my mother\'s apartment up without telling us and put everything in a garage for us to just pick up. We had made an agreement with the owner the week prior to be there Friday 5-8 to gain closure and move our moms things out and go through her items one by one. Instead they had several people pack up our dead mother\'s whole apartment when we have zero idea if anything is missing. The ownership knew we wanted to do this AND agreed, yet took it upon themselves to lie to us. Avoid this place with your loved ones. They will be treated like a transaction not a human being. I\'m proceeding with putting a full page ad out in all local newspapers and media outlets to reveal the truth about this place. This isnt slander, it\'s the TRUTH!!!!!

Keith

My dad is living at Brookdale Bowling Green assisted living and so far it's been pretty good. Everybody seems to be nice and they call whenever they need to. The staff is always very friendly and they all seem to know who my dad is since they address him by his name. My dad has a 1-bedroom apartment. They have different group activities and outings where they go places and there are always lunches and dinners out. They have a library, an exercise room, a couple of sitting rooms, and a room where they can build things. He seems to like the food, and the place seems to be a good value.